Manager Sales

Areas of Expertise

• Process Re-engineering/Optimization

• Strategic Planning and Execution

• Customer Engagement

• Branding

• Proactively Resolve Problems

• Client/Vendor Management (Product/Company)

Experience

GOBIE H2O San Diego, California

Client Relations Coordinator, 2013 - current

Key member of the marketing and sales team charged with managing/coordinating all communications and

advertising as well as the management of new and existing relationships. Used proven methods of contact to drive client acquisition to goals. Concentrated on how the customers are influenced by the surrounding environment like the business culture, technology, media etc. Relationship management and response management/post program performance analysis. Displayed a high level of self-motivation and drive as well as humility and grace during persistent contact with potential clients.

UnionBanc Investment Services (Union Bank) San Diego, California

Marketing Coordinator, 2012 – 2013

Developed, implemented and delivered integrated marketing communications and training

material/content to UnionBanc Investment Services Senior Financial Advisors (these advisors range in

experience from new to the organization/industry to seasoned veterans). Delivered t raining content via print media, seminars and on-site presentations. Evaluated and identified the additional skills needed for the sales force. Conducted the necessary research needed to develop the appropriate content which the producers needed in order to excel at established goals to increase their line of business. Continuous collaboration with cross-functional departments to support the strategy, planning, execution, projections, reporting and analysis of marketing campaigns. Successful coordination and tracking of marketing projects. Data wrangling. Developed new, and improved current processes and procedures. Successfully created new standard operational procedures and forms for marketing requests. Proactively collaborated throughout bank to ensure branding, communications and content adhere to and remain current with legal and regulatory compliance in all channels: customer communications, new account materials, website and more. Proofreading/editing skills frequently used. Strong use of organizational skills.

Coastal Sign Inc. San Marcos, California

Client Relations Coordinator, 2012

Manage/coordinate all communications for sales and customer service. Drive client retention and

acquisition using proven methods of contact. Focus on what influences the customer by studying

environment, media and culture. Analyze customer response to communications. Highly self-motivated and driven to perform with humility during communications.

Cassidy Turley Commercial Real Estate San Diego, California

Marketing Coordinator and Desktop Publisher, 2012

Managed all levels of marketing for a 3-broker Office and Life Science and Team. Published team deals via display advertisements and public relations. Designed and maintained the team website reflecting availability of property listings. Created and finalized all materials for marketing packages and team presentations. Analyzed and t racked market research to prepare quarterly reports. Reviewed proposals and lease contracts to ensure accuracy. Supported leasing and sales brokers with typing, layout and proofreading of their pre-designed templates for flyers, proposals, presentations, contracts, reports and spreadsheets needed for marketing purposes.

Wyndham Vacation Resorts San Diego, California and Destin, Florida

Guest Services Supervisor, 2011 – 2012

Assisted Guest Services Manager with owners, guests, team members and Sales/Marketing to ensure the

highest level of guest satisfaction. Created a positive work environment by maintaining the highest level of ethics and integrity consistent with applicable regulatory standards and Wyndham Vacation Ownership values. Commanded a presence of respect and humility; demonstrating the ability to motivate and readily communicate expectations and follow up. Coordinated and verified timeshare exchange information and oversaw the compilation of weekly reservations, inventory efficiencies, occupancy and statistics/reports. Provided guidance and assistance to Guest Services Associates and team members including implementation of programs, procedures, departmental standards, team member training, scheduling and payroll issues. Actively involved in department’s recruiting process. Assisted Guest Services Manager in preparation of and adherence to departmental budgets and strategic plans. Performed regular unit inspections. Greeted, registered, and established necessary credit for guests. Handled reservations and answered questions for guests pertaining to the resort’s amenities, services, policies, and area amenities. Counsel and collaborate with marketing leaders on marketing communications strategies to meet business objectives. Received guest requests and/or complaints and took appropriate actions. Answered telephones. Maintained a cash bank.

Professional Business Office Solutions Destin, Florida

Office Manager and Graphic /Web Designer, 2010 – 2011

Oversaw day to day operations of Professional Business Office Solutions. Responsible for managing

internal functions including: human resources, administration, finances, client management, public

relations, sales management and social media. Typed correspondences, reports, forms, requisitions, and documents from rough drafts, marginal notes, or oral instructions. Compiled data for reports. Maintained all client files. Created and maintained a calendar of appointments for the store-owner and graphic consultations. Maintained and stocked inventory. Accounts receivable and accounts payable. Served as receptionist. Communicated effectively with clients and vendors. Created and maintained all graphic files. Proofreading.

thinkWEBSTORE Ridgeland, Mississippi

Office Manager and Graphic /Web Designer, 2010

Promoted local and national advertising clients through the creation of web-presences, marketing

materials, and advertisements. Responsible for day to day operations of thinkWEBSTORE, including but

not limited to: human resources, Preparing and maintaining contracts and legal documents, maintaining client databases (data entry), scheduling, inventory control, customer servicing, work closely with designers and clients on marketing communication strategies to meet clients’ objectives, proofreading and preform numerous administrative duties and general office work.

Department of Anesthesiology, University of Mississippi Medical Center Jackson, Mississippi

Office Coordinator and Desktop Publisher, 2008 – 2010

Maintained Anesthesiology Resident Student files, proctored SRNA exams, graded exams, managed signature of incomplete records. Gave guided tou rs of facilities, served as face of Department of Anesthesiology. Under the direction of licensed nursing personnel, coordinated non-clinical tasks, including, but not limited to: transcribing doctor's orders, maintaining patient charts and utilization of communication devices. Created all graphics for department and maintained departmental website. Proofreading. Answered telephones. Communicated with other departments and vendors. Made lodging reservations for visiting students and doctors.

Education

Associated Degree in Applied Science: Graphic Design with Emphasis in Web Design, Magna cum Laude

Antonelli College Jackson, Mississippi, 2010

Alpha Beta Kappa National Honor Society; Alpha Delta Sigma Honorary Society of the American

Advertising Federation; High Honors Award, Student of the Quarter, Dean’s List Award

Associates Degree in Applied Science: Graphic Design, Magna cum Laude

Antonelli College Jackson, M ississippi, 2008

Alpha Beta Kappa National Honor Society; Alpha Delta Sigma Honorary Society of the American

Advertising Federation; President of Future Designers of Antonelli College, High Honors Award, Student of the Quarter, Dean’s List Award

Bachelor of Arts in Graphic Communications Management

University of Southern Mississippi Hattiesburg, Mississippi, 2003

Skillset: Microsoft Office Suite: Word, Excel, PowerPoint, Sharepoint, Adobe Creative Suites: Photoshop, InDesign, Illustrator, Dreamweaver, Internet Explorer, Mozilla Firefox, Apple Safari, Google Chrome, and Search Engine Optimization

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