Customer Service Management

Patricia L. Van Keulen

**** ******* *****

Woodridge, IL 60517

Cell: 630-***-****

*****@*****.***

OBJECTIVE:

To commit to a long term career allowing room for growth as well as afford the

opportunity to utilize my strong work ethic and management skills.

EMPLOYMENT:

The Marketing Store 1987 to 2012

55 W. Monroe, Chicago, IL

Senior Office Services Assistant

• Assisted Facilities Management with off hour security issues.

• Maintained Building Security Contract

• Maintained Monthly Budget

• New Vendor and New Equipment Negotiations and repairs

• Assisted in the planning and coordination of two major office moves

• Menu planning, pricing, inventory control

• Approved all payables

• Responsible for planning, organizing food services for meetings, all annual

events such as off site Christmas Parties, entertainment and decorations

• Documented nutritional information on all food prepared for menus

• Solely responsible for the management of cafe facility and staff, including

training, performance management and consistently high sanitation inspection

ratings

• Experienced in the use of multi line phone system

• Cross trained in shipping and receiving department

SOFTWARE SKILLS:

Microsoft Word, Outlook, Intermediate Excel, Internet Explorer and beginner PowerPoint

EDUCATION:

St Joseph Catholic School, Downers Grove, IL - Diploma

Downers Grove South High School – Diploma

Management Skills – Training Certificate

Customer Service for Managers

Indispensable Assistant

CPR certificate

State Issued Sanitation Certificate – renewed yearly

References furnished upon request

Contact this candidate