Customer Service Management

Adedotun Oladiji (Dots)

**** ******** **** ****, **, 77494; PHONE: 281-***-**** (HOME); 302 - 373

- 3211 (CELL); EMAIL: **.*****@*****.***

CAREER SUMMARY

. Currently licensed as a pharmacist in the states of Texas and

Delaware. My professional experience spans over a twenty-year period

involving numerous areas within the field of pharmacy. These include

hospital, retail, home infusion, long-term care, specialized pharmacy,

compounding pharmacy, consulting and management. As a clinician, I

have worked as a Drug Information Specialist, Staff / Lead pharmacist

and a Unit-based Clinical Pharmacist in small and large hospital

systems.

. I have worked as a consultant/facilitator for international as well as

local new start up independent organizations who desired management of

ongoing project concerns. While performing these duties, I was able to

use my managerial experience and clinical knowledge to achieve the

desired results. By diligent and constant analysis of financial data

produced by the pharmacy departments, I was able to bring about cost

containment measures. Likewise, I used continual monitoring and

trending of high cost drugs as a review and analysis measure to keep

the departments profitable and efficient. I am dedicated to the

provision of quality patient care within diverse settings with

exceptional clinical pharmacy knowledge and inter-relational skills.

Professional Experience

Memorial Hermann Hospital, Texas Medical CENTER. Houston, Texas

Pharmacist II, Aug 2006 - present

. As a Pharmacist II at Memorial Hermann-TMC, the nation's busiest Level

I trauma center with over 3,500 beds, responsibilities include

supervision and management of pharmacy activities for over 30 surgical

theaters including both pre and post operative procedures and care of

patients.

. Maintained patient medication profiles and other records, such as

pharmacy files, charge system files, inventories, as well as

narcotics, and controlled drugs records while ensuring the safe

preparation of solutions and infusions for use in surgical procedures,

emergency rooms and ICU's.

. Participated in the implementation of innovative integrated

pharmacist's work models.

. Reviewed prescriptions to assure accuracy, ascertained the needed

ingredients, and evaluated their suitability. At the same time

providing information and advice regarding drug interactions, side

effects, dosage and proper medication storage.

. Clinical Collaboration with acute/critical care health professionals

to plan, monitor, review, and evaluate the quality and effectiveness

of drugs and drug regimens, providing advice on drug applications and

characteristics.

. As a certified preceptor I mentored pharmacy students serving as

interns in preparation for their graduation or licensure.

DMAPERx Consulting Inc, Katy, Texas

Director, Jun 2005 - present

. Analyze prescribing trends to monitor patient compliance and to

prevent excessive usage or harmful interactions.

. Collaborate with health care professionals to plan, monitor, review,

and evaluate the quality and effectiveness of drugs and drug regimens,

providing advice on drug applications and characteristics.

. Provides specialized services to help patients manage conditions such

as diabetes, asthma, smoking cessation, or high blood pressure.

. Provides pharmacy services utilizing over 2 decades of clinical

experience, professionalism and top quality leadership skills to

affiliate facilities in a manner that enhances business growth and

maximization of profit.

. Maintain records, such as pharmacy files, patient profiles, charge

system files, inventories, control records for radioactive nuclei, and

registries of poisons, narcotics, and controlled drugs.

. Offer health promotion and prevention activities, for example,

training people to use devices such as blood pressure or diabetes

monitors.

. Pharmacy benefits management, specializing in Medicare Part D

benefits.

T.S.Rx Inc, Houston, Texas

Pharmacist In Charge, Nov 2006 - Aug 2008

. P.I.C. at T.S.Rx Inc. (now known as AchariaHealth Pharmacy #11 Inc.),

a Texas based specialty pharmacy established primarily to service the

needs of endocrinologists and their patients as well as drug therapy

needs of patients with viral and other immune response related

diseases.

. Responsible for coordinating all pharmaceutical services including

procurement, compounding, dispensing of medications and all other

clinical activities.

. Directed high-quality pharmacy services and products to T.S.RX's

customers and patients in accordance with established policies,

procedures.

. Participated in the establishment of the scope of services to be

provided initially at the founding of the company and on an ongoing

basis, in the development, revision, and implementation of standard

operating procedures, protocols and guidelines.

. Provided employee counseling, guidance, and where necessary,

disciplinary action in an environment in which the employees could

maximize their own potentials.

. Ensured that all the appropriate required procedures and documentation

for State and Federal regulatory agencies were well maintained,

easily accessible and current as well as maintaining strict adherence

to optimal patient care standards as required by the Joint Commission

on Accreditation of Healthcare Organization.

. Coordinated the recruitment and training of pharmacists, technicians,

clerks and customer service representatives. Assigned personnel

responsibilities based on their qualifications and competence.

Rite Aid Pharmacy, Newark, Delaware

Staff Pharmacist, Jul 2004 - Sep 2006

. Managed pharmacy inventory including procurement and disposal of

controlled drugs.

. Achieved customer service and financial objectives with strict

adherence to professional practices by accomplishing innovative

measures designed to ensure minimum waiting times for dispensing

services at stores where the minimum daily prescription orders were in

excess of 500 prescriptions.

. Collaborated and participated with management in the establishment of

disease management protocols for smoking cessation, diabetes and

cardiovascular disease conditions as well as providing top notch

collaboration with participating doctors and other health care

organizations including health insurance companies.

St. Francis Hospital., Wilmington., Delaware

Intern Graduate Pharmacist, Mar 2004 - Jun 2005

. Quality checked and supervised ancillary staff with respect to

prescription order filling. Also set and exceeded goals with respect

to computer order entry duties.

. With an emphasis on electrolyte replacement therapies, I monitored

patient's laboratory orders and supervised the preparation of

compounded sterile solutions, injections and other extemporaneous

preparations.

Jefferson University Teaching Hospital. Hematology/Oncology ASSOCIATES,

Philadelphia, Pennsylvania

Procurement Manager and Lead Pharmacy Technician, Jul 2001 - Sep 2004

. The Jefferson University Hospital Hematology and Oncology Associates

is an outpatient clinic with a yearly budget of over 10 Million

dollars. I established and managed a procurement pattern that ensured

excellent and adequate supplies of all oncology and related drug

requirements even when there were national back order situations.

. Revised and fine tuned therapy and drug adjudication procedures with

health insurance organizations.

. Coordinated the activities of pharmacy technicians to ensure the

adherence to strict safety protocols in the preparation of sterile

oncology intravenous preparations.

World Health Organization / Nigerian Federal Ministry of Health, Abuja,

Federal Capital Territory Nigeria

Consultant Pharmacist, Jan 1999 - Feb 2001

. Evaluated and reviewed the quality of logistical processes involved in

large scale procurement of vaccines.

. Aggressively worked to maintain and exceed all quality standards by

skillfully training, directing and motivating available workforce to

ensure outstanding successes of all assigned projects.

. Developed, facilitated and implemented large scale immunizations of

children between the ages of 0 - 60 months in the southern part of

Nigeria.

Education

School of Pharmacy. University of Benin, Benin City, Bendel STATE. Nigeria

Bachelor of Pharmacy, September 1986

Credentials and Licenses

. 06/2006 Pharmacist License to Practice in the state of Texas.

. 05/2005 Pharmacist License to Practice in the state of Delaware.

. 05/2005 NAPLEX Certification

. 03/2004 NABP Foreign Pharmacist Graduate Equivalency Council

Examination Certification.

Additional Skills

. I have had the opportunity to work with various clinical modules and

order entry systems including Cerner Pharmnet, different versions of

Meditech, SMS, HBOC, CPSI, CPR+ and HIS, . I have also worked with

various automation systems like AccuDose, Pyxis, Med Dispense, Script

Pro, NextGen and Omnicell.

. Proficient in Microsoft Excel for database modeling and analysis,

PowerPoint presentation and various publishing software.

. Friendly with good presentation skills.

. Team oriented Organized with excellent time management and leadership

skills.

. Honest and Dependable with Excellent Interpersonal skills.

References

. Available when requested.

Contact this candidate