Customer Service Sales

CHRISTOPHER B. MOORE

***** ******** ** 407-***-****

Austin TX, 78753 *********@*******.***

Objective To become an engaging, effective leader who will make a lasting impression on

society. I strive to inspire others to be independent and follow their passions.

Experience

• Outbound and Inbound Telephone Sales Environment for Sears Master

Sears Holdings

Protection Agreements.

Corporation

• Used an Acknowledge, Pause, Transition model to overcome objections.

Winter Park, FL

Maintained an average of 45-50% close rate in NIS Premier.

Telephone Sales Rep

Independently provided accurate, swift customer service for Sears

October 2008-April 2013

customers to help overcome their objections in NIS Developmental.

• Use of open ended questions to resolve concerns of Sears customers.

• Used CR2 call model for Inbound/Outbound calls, performing top notch

customer service for MPA renewal inquiries and call escalations,

providing new sales opportunities for Sears.

• Provided incentives for customer to bundle packages together creating an

upsell in a consultative manner using the innovative CR2 call model.

• Assisted a casual dining restaurant in its daily operations.

Don Pablo’s

• Provided superior customer service.

Casselberry, FL

• Delivered service promptly and effectively.

Server, Host

• Demonstrated mastery of the menu options and upsold items accordingly.

April 2007-January 2008

• Handled food safety procedures accurately and professionally.

• Assisted a startup online digital media company in its operations.

Stir Fry TV

• Provided video editing and graphics for Stir Fry TV.

Orlando, FL

• Participated in a promotional parade event for Stir Fry TV (audio)

Production Intern

• Contributed to live video production for segments “Johnny Sizzle”,

May 2009 -July 2009

“Pack Your Bags”, and “Inside the Wok.”

• I was Stir Fry TV's first intern.

• News studio intern for Orlando's most trusted news station.

WFTV

• Operated live teleprompter during the 12 O' Clock news broadcast.

Orlando, FL

• Learned how the news studio maintains consistency with their news.

Live News Production Intern

• Interviewed tenured news workers about their positions

March 2006 -June 2006

• University of Central Florida (Graduated Spring 2012)

Education

Interdisciplinary Studies B.A. (Arts, Communication &Marketing)

• Valencia Community College (Graduated Fall 2009)

A.A. General Studies

A.S. Digital Media (Production and Presentation Technology)

• Masterful Inbound & Outbound Telephone Sales exp. of over 5 years.

Qualifications

• Self-motivated, quick learner, strong analytical problem-solving skills.

• Master of objection resolution, and sales negotiation.

• Highly proficient in current cutting edge softwares including Final Cut

Pro, MS Word/Excel, Adobe Photoshop, and more. Mac and PC friendly.

• Marketing alumni at UCF, highly experienced in competitive sales

environments, the 5P's, and online promotion through social media.

• Visual + Musical artist, I create eye popping images and cacophonous

music drawing the interest and attention of others.

Contact this candidate