Customer Service High School

Jacqueline Morales

*** ****** ******

Brentwood NY, 11717

Cell: (631) – 901-9659 Email: *************.***@*****.***

QUALIFICATIONS:

• Work well without supervision

• Bilingual English/Spanish with the ability to translate

• Ability to prioritize and remain focused on the essence of an issue

• Excellent with customer support services

• Skilled at learning new concepts quickly while working well under pressure

EXPERIENCE:

10/12- Present Crest Hollow Country Club

Woodbury, NY

Host/Hostess (Part-time)

• Greet guests arriving at country club

• Direct guest to party room

• Run drink orders to potential bookers

10/11-Present Gotham Personnel Hauppauge NY

Front Desk Receptionist (Full-time)

• Greeted customers that were entering the office to apply

• Managed multi-lined phones

• Process client files and schedule appointments

• Assisted with the hand outs of paychecks every Friday

6/06-6/11 Home Depot Central Islip NY

Tool Rental Associate

• Greeted customers entering the store to ascertain what each customer wanted or needed.

• Recommended, selected and helped locate and obtain out-of-stock product based on customer’s request.

• Described product to the customers and accurately explained details and care of merchandise.

• Answered questions regarding store and products, while maintaining knowledge of current sales and store

promotions

• Helped drive sales goals achieve quota figures.

02/06-03/09 Décor Moulding Hauppauge NY

Customer Service Representative

• Investigated and resolved customer inquiries and complaints in a timely and empathetic manner

• Cross-trained and provided back-up for other customer service representatives when needed.

• Performed faxing, photocopying and filing duties

• Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and

efficiently

EDUCATION:

May 2004 Ross High School High School Diploma Brentwood, NY

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