Customer Service Design
Resume:
Kia D. Jones
**** ***** ****** **** *** *** Charlotte, NC 28216 Phone: 910-***-**** E Mail: **********@*****.***
Objective
To obtain a position in a people oriented organization where I can utilize my design skills, customer service and
leadership experience in a challenging environment to achieve the corporate goals.
Education
Queens University of Charlotte June 2013 present
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BA Interior Design Program (2015)
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Fayetteville Technical Community College September 2000 June2003
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AA Advertising and Graphic Design
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Courses of Interest
History of Architecture and Furniture Design *Sustainable Design *Introduction to Interior design
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Typography *Graphic Design 1 3 *Design Career Exploration *Illustration *Studio Art
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Photo Fundamentals *Portfolio Design *Client/Media Relations *Art Appreciation
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Computer Design *Advertising Copywriting *Human Environments
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Special Honors/ Clubs
Hayworth College Merit Scholarship (September 2012)
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Phi Beta Delta Honor Society (November 2012 present)
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American Society of Interior Designers (2013)
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Beyond the Arts –Advisory Board Member
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Internships/ Volunteer Work
Ronald McDonald House
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Charlotte Seen
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Charlotte Style Magazine
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Beyond the Arts
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Blair Farris Designs
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Experience
Bright Horizon Family Solutions Charlotte, NC, Teacher March 2012 March 2013
Provided appropriate specialized developmental care and instruction for children
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in the Child Development Center.
Designed, implemented and reviewed activity plans.
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Developed plans, which stimulated and sustained the interest of children and which contributed to their
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social, emotional, intellectual, and physical development.
Activities and plans routinely consists of elements or mathematical and letter
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concepts, language development, art, music, science, social studies, health, and
physical education.
Developed programs, which promoted the growth of each child in the group.
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Arranged the classroom to promote a safe and healthy learning environment with positive
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reinforcement and consistent routines.
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Cumberland Community Action Program, Inc., Teacher June 2010 September 2011
Responsible for four infants or toddlers, ensuring successful, nurturing experiences.
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o Instructed children birth to three years old in activities designed to promote appropriate yet individual
developmental growth for each child.
o Led child development program assistants at entry level through target levels and
Provided guidance in conducting daily activities with children, room arrangements
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and enhancements, guidance techniques, interaction with children, meal service and
to ensure they provided appropriate developmental care and instruction for children
in assigned area of responsibility in a child development program.
Ensured work assignments of other employees in the unit are accomplished in accordance
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with appropriate regulations and within established time frames.
Monitored a wide range of activities performed by lower graded child development
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program assistants.
YWCA, El Paso, TX Childcare Director December 2008 March 2010
Hired, counseled trained, evaluated and terminated assigned employees. Continually
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trained new and tenured assigned staff to ensure the compliance with the standards
2, resolution of deficiencies identified in monitoring and the improvement of overall
program quality and staff development. Spent significant amount of time role modeling
tasks for training and developing staff.
Facilitated and oversaw the development and the implementation of programmatic
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goals, strategies and action plans for the Child Care program; ensuring the consistent
high quality programs that fulfill the mission of the YWCA.
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Prepared comprehensive reports letters and memos.
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Performed general clerical duties including filing, scheduling appointments and receiving and
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disseminating mail.
Prepared, proofread and edit a variety of computerized letters, memos and statistical reports.
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Screened office and telephone inquires.
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Entered payroll data using E Time and ADP Enterprise program systems.
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Calculated time sheets.
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Maintain attendance records.
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Entered payroll changes.
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Audited reports.
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Answer employee and client questions.
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Posted payroll documentation.
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Verify employee eligibility for off day pay.
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Handle discrepancies and payroll inquires.
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Review, prepare and enter payroll vouchers and adjustments
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Additional Skills
Proficient in:
MAC and PC Computer Systems*Excel*Outlook Express*PowerPoint*Adobe Photoshop CS6*Adobe
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Illustrator CS6*Adobe In Design CS6*Adobe Acrobat*Microsoft Word* Microsoft Windows XP
Professional
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