Customer Service Administrative Assistant
Resume:
THERESA H. RUSSELL
Downers Grove, IL 60516
*******.*********@*****.***
Summary Profile
Resourceful and detailed Office Professional with proven experience
providing support to various departments which contributes in reaching
organizational objectives. Recognized for skill in providing excellent
customer service, and utilizes strong organizational and communication
skills. Knowledgeable in Microsoft Office, AS400, and People Soft.
Keyboarding 50 WPM
Professional Experience
ENTERPRISE FLEET MANAGEMENT, Glen Ellyn, IL 2000-2011
A Division of Enterprise Rent-A-Car
License and Title Coordinator
. Received Star Award 4 times for providing excellent customer
service.
. Attained company policy of 100% customer satisfaction by responding
to all customer questions immediately and to their satisfaction.
. Reduced errors by accurately inputting car sales and transferring
information to appropriate documents.
. Processed in a timely period all passenger plates and B plates on
an in house Car Vehicle Registration system which increased
customer satisfaction.
. Utilized a People Soft system to process accounts payable for all
license and title applications, renewal stickers, replacement
plates, village stickers fees, and to pay the Department of Revenue
for the sales tax for all vehicles sold prior to the 20 day time
restriction that would impose late fee penalties on the new owner
of the vehicle.
. Ordered and processed Power of Attorney forms, assigned vehicle
titles and had them notarized, processed Affidavits of Correction
for title errors, ordered duplicate titles when necessary and
within the required time frame.
. Managed FedEx mailings and form letters for all license plates,
titles, and renewal stickers and logged all the FedEx tracking
numbers into the appropriate Excel spreadsheet for tracking
purposes and customer follow up to insure customer satisfaction.
. Processed Illinois Tollway, Red Light, and City of Chicago
violations for over 200,000 leased vehicles preventing all Lessees
from excessive late fees or collection notices.
Theresa H. Russell 630-***-****
*******.*********@*****.***
Additional Experience
STIVERS, Oak Brook, IL 1999-2000
Receptionist/Junior Administrative Assistant
PRO STAFF, Downers Grove, IL 1998-
1999
Customer Service Representative
MONTELL PERSONNEL, Downers Grove, IL 1997-1998
Temporary Office Support
ALLSTATE INSURANCE COMPANY, Lombard, IL
Control-Operator 1995-1997
Receptionist 1990-
1995
Education/Company Sponsored Training
A.A. Liberal Arts Degree
College of DuPage, Glen Ellyn, IL
Customer Focused Training
Allstate, Lombard, IL
Volunteer Organizations
Pads-Helping the Homeless
Knights of Columbus-Tootsie Roll Drive-Supports Intellectual Disabilities
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