Customer Service Administrative Assistant

Lauren Freeman Thompson

**** ******* ***** ~ Raleigh, NC 27615

919-***-****

***************@*****.***

Objective

I am seeking a position that will encourage development of my self-

motivated, customer service oriented character while utilizing my

diverse skills within sales, marketing and administration so that I

may be a creative and innovative member of a quality team environment.

Qualifications

. Excellent computer skills including proficient in MS Word, Excel,

PowerPoint, Visio, PeopleFluent (RMS) Sumtotal (LMS).

. Self-motivated individual that thrives in fast paced environment with

strong ability to multi task.

. Work well independently or in team environments.

. Strong oral communication skills accompanied with exceptional

administrative skills.

. Strong problem solving skills with proven ability to develop creative

solutions.

Education

North Carolina Wesleyan College

Bachelor of Science in Business Administration with concentration in

Marketing

Graduated May 2002 cum Laude

Professional Experience

IBM- Experis (Contract) ~ Raleigh, NC ~ University Recruitment Program

Coordinator ~ October 2012-December 2012

. Screening applicants

. Verify backgrounds and visa status for Canadian candidates

. Prepare internal process for candidates approved for offer letters

CARQUEST- General Parts ~ Raleigh, NC ~ Recruiting Operations Specialist ~

June 2010 - June 2012

. Recruit for corporate positions

. Maintain and update recruiting management system (RMS)

. Seek out new applications to improve new hire process

. Ensure all backgrounds and drug screens are completed and tracked in

RMS

. Ensure EEO, Work opportunity Tax Credits and I-9 compliance is met

. Created electronic new hire process decreasing the time to hire

. Create and Schedule reports for recruiting metrics

. Process offer letters and prepare new hire for orientations

. Work closely with payroll to get new hire paperwork completed and

teammates onboard

. Contingency work force planning

. Customer service for both internal and external customers

CARQUEST- General Parts ~ Raleigh, NC ~ Learning Analyst ~ March 2009 -

June 2010

. Support organizational learning initiatives by monitoring and

reporting learning metrics

. Schedule and coordinate all instructor led trainings including

trainers, materials, locations and vendors

. Coordinates all travel, lodging and meals for trainees

. Manage EEO training for all managers

. Assist Events Management in meeting preparation and annual sales

conference

. Negotiate with vendors, review and approve all contracts and invoicing

. Maintain and track teammate assignments and performance via the

Learning Management System

. Design and prepare all materials for Annual Business Expo for CARQUEST

University

. Customer service for internal teammates

CARQUEST- General Parts ~ Raleigh, NC ~ University Registrar/Training

Coordinator ~ May 2006 - March 2009

. Work closely with field team to ensure time and locations for all

company trainings

. Schedule and coordinate all trainings including trainers, materials,

locations and vendors

. Coordinates all travel, lodging and meals for trainees (average 700

trainees/year)

. Negotiate with vendors, review and approve all contracts and invoicing

. Track all training for employees attending training

. Design and prepare all materials for Annual Business Expo for CARQUEST

University

Triangle Catering ~ Raleigh, NC ~ Corporate Event Sales Coordinator ~ Oct

2003 - Jan 2006

. Meet and assist clients in creating unique events utilizing

specialized menus and d cor.

. Actively seek out new and prospective clients.

. Sell, plan, and implement themed and special events including: food,

rentals, and staffing.

. Creatively manage clients' various budget constraints.

. Consistently apply creative solutions.

. Manage event staff and perform general office administration.

Bolton Brady Konematic ~ Dublin, Ireland ~ Administrative Assistant ~ May

2002 - Dec 2002

. Handled and routed technicians for all service requests.

. Responsible for inputting service requests into database and billing

accordingly.

. Competent in ISO 9000 compliance administration.

. Responsible for completing all necessary documentation for UK home

office of supply orders, service requests and accounting.

. Completed payroll in timely manner for all staff.

Stokes Appraisal Service ~ Raleigh, NC ~ Administrative Assistant ~ Aug

1998 - Apr 2002

. Typed, proofed, and compiled appraisal reports for lending

institutions.

. Handled and routed all incoming appraisal request orders to

appropriate appraiser.

. Inputted appraisal request orders into data base and splits of fees

for the five individual fee appraisers.

. Insured timely delivery and EDI of all appraisal reports within

deadline.

. Responsible for completing all necessary documentation for lenders of

appraisers including: current resumes, licenses, and sample packages

for approval.

. Successfully recovered delinquent accounts receivable from past six

years equaling approximately $22,000.

. Trained new administrative employees.

Self Development

. CARQUEST Management Training

. CARQUEST Store Support Leadership Program

References

Managers

. Ginger Maseda - Global Diversity and Inclusion Leaders at Electronic

Arts (EA) 919-***-****

. Faithe Hart - VP Process Reengineering at General Parts International

919-***-****

Co-Workers

. Randall McLeod - Associate Director at Database Services 919-***-****

. Kristina Lore - Recruiting Operations Specialist at General Parts

International 704-***-****

. Sue Hieter - Learning Analyst at General Parts International

919-***-****

Contact this candidate