Customer Service Sales
Resume:
Douglas M Page
Clinton, Maryland United States 20735
**********@*****.***
PROFESSIONAL SUMMARY
Detailed oriented individual with a commitment to maintaining a high degree of expertise in the achievement of goals and quality standards; ability to counsel, problem solve and negotiate with confidence on a continuous basis. Expert in collaborating with internal departments as well as customers in resolutions of issues, excellent multi-tasking, competent on compliancy with federal and state laws and regulations.
WORK EXPERIENCE
Integrated Management Resources Group 11/2012-Present
Staff Accountant
Process payroll using Excel, and ADP
Review and audit ledgers
Perform account payables duties through Deltek, and GCS Premier
Create accurate invoices for clients and contractors
Produce and manage financial reports for government contractor, and sub contractors
Record journal entries through Quickbooks
Create invoices through Quickbooks
Manage the petty cash journal for the company
Clark Realty Management, Arlington, VA
Accountant 08/2012 - 10/2012
Create invoices, and ledgers
Review and audit ledgers
Process incoming payments
Create notices for outstanding payments
Modify ledgers when needed
Maintain balance ledgers
Prepare accurate reports and ledgers for court dates
Department of Disability Services (DDS),Washington, DC
Accountant Assistant 05/2012 - 08/2012
Create and review invoices, and ledgers
Modify invoices as needed
Review invoices and mail out statements
Received and processed incoming and outgoing payments
Tech 24, Alexandria, VA
Billing Specialist 05/2011 - 05/2012
Create and review invoices for clients based on services provided
Bill clients for completed work
Review invoices, and mail out statements.
Retrieve money from clients with outstanding balances
Page Accounting Services, Clinton, MD
Accountant Assistant 12/2005 - 04/2010
Managed the tax preparation process and assist accountant staff with various administrative functions; including data entry processing for individual, corporate, non-profit tax returns, account payable/receivables, payroll and bookkeeping while maintaining client relationships.
Complete the interview process to gather, evaluate various circumstance show it applies tax preparation for Senior Accountant processing.
Organize Accountants schedules; by setting appointments, problem resolution by handling client disputes by phone, e-mail and mail.
Input client’s information into the tax system, scanning and imaging of documents to be converted to digital computer files.
Maintain account payable including, preparing and printing checks for disbursement.
Prepare bank deposits, billing/invoices, manage petty cash, collection and maintain accurate expense reports
Maintain monthly journal entries, account analysis and prepare reports when needed.
Reports include, accounts payable reconciliation, accounts receivable reconciliation and petty cash.
Payroll responsibilities includes, tracking employees’ attendance, timesheets, inputting time in payroll system and processing biweekly payroll for salary and hourly employees.
Conduct research when needed in preparation of all audits.
Additional duties included: directing all shipments deliveries & transfers, answering phones, typing, filling & assisting accountant team
Prince George's County Public Schools, Upper Marlboro, MD
Substitute Teacher 08/2007 - 05/2010
Provide classroom educational activities for students enrolled in the Special Education program in Prince George’s County Public Schools to ensure compliance with established policies and procedures for educational curriculums; duties include,
Implement appropriate instructional and learning strategies, activities and materials to ensure comprehension of learning styles for student.
Collaborate with special education teachers and staff to modify curriculum as needed for special education students according to guidelines established by Individual Education Plans.
Plan and write daily lesson plans that include activities to support, reflect goals and learning objectives from the curriculum that provide a program of study that meet the needs, interests, and abilities of the students.
Create a classroom environment that is conducive to learning that’s appropriate to the maturity and interest of the students.
Conduct comprehensive evaluation reports; on a regular basis to make an accurate appraisal at the end of the grading period to maintain accurate and complete records.
Plan and supervise assignments for teacher aide and volunteers, evaluates their job performance; to maintain and improve professional proficiency. Assist administration in implementing all policies and rules governing student life and conduct.
Attend professional meetings, educational conferences, teacher training workshops and serve on staff committees to maintain andimprove professional competence.
FEMA, Hyattsville, MD
Service Center Representative 08/2005 - 08/2006
Provided customer service for the National Processing Services Center, twenty-four hours a day, seven days a week call center, responding to Disaster Response inquires and Hurricane Katrina victims. Helping residents’ process their application for assistance, update status on mobile home / travel trailer maintenance, and to support them in a wide range of issues and concerns pertaining to application and temporary accommodations.
Radio Shack, Washington, DC
Lead Sales Associate 09/2007 - 01/2008
Deliver the highest standard of customer service, providing customers with product assistance and point of sales transactions,maintaining a consistent image and a comfortable shopping environment while keeping focused on team objectives and excel in individual sales goals
Supervised store operations, including, inventory, sale audits, building and city regulatory compliance, inventory planning/allocation, security/loss prevention analysis and reporting.
Increased overall sales by actively soliciting new customers through inside sales, outside events and outbound marketing
Support store manager with coaching and counsel associates, recruit, hire, and train new employees
Department of Defense, Washington, MD
Summer Intern 06/2004 - 08/2004
Assist in the accountant operations of the produce department within the commissary; duties includes receives, stores and inventory stock, supplies and equipment utilized in the ongoing operation of the commissary and for general facility operations
Comnet Wireless, Clinton, MD
Communications/Sales Manager 01/2001 - 08/2002
Selling wireless service and accessories, helped customers with complaints and technical support with wireless devices
EDUCATION
Oxon Hill High School Oxon Hill, Maryland 1998-2002
Diploma (Science and Technology Magnet Program)
GPA: 3.6
North Carolina A&T State University, Greensboro, North Carolina 2003-2007
Bachelors of Business Management in Business Management,
GPA: 3.2
Delaware State University, Dover, Delaware 2007-2011
MBA in Business Administration
GPA: 3.0
SKILLS
Microsoft Office, Word, Outlook, Excel, PowerPoint, Publisher and Vision, PeopleSoft, PayChex, Quickbooks, ReportSmith, Deltek,CostPoint, Impromptu, Lotus Notes, Boston Post, Global Edge, Schaeffer's, GCS Premier, ADP and Internet
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