Customer Service Sales

LINDA PARICHY

** ******** *****

HAMILTON, NJ ***90

609-***-**** H

609-***-**** C

E-MAIL: ********@*******.***

EXPERIENCE

**/**-**/** ******/DELTA AIRLINES CONNECTION CARRIER, TRENTON-MERCER

AIRPORT, TICKET COUNTER/GATE CUSTOMER SERVICE AGENT

Checked in passengers for local and connecting international flights, tagging baggage, boarding,

deplaning and dispatching flights on time. Proficient in Deltamatic computer system and all Delta

Airlines policies and procedures.

01/05-05/05 US AIRWAYS, PHILADELPHIA AIRPORT, TICKET COUNTER/GATE CUSTOMER

SERVICE AGENT

Checked in passengers, issued boarding passes and bag tags for domestic and international

flights. Strong knowledge of Sabre computer system and proficient in all reservation, reissue,

ticketing and documentation procedures.

01/02-06/04 SHUTTLE AMERICA/US AIRWAYS EXPRESS CONNECTION CARRIER,

TRENTON-MERCER AIRPORT, TICKET COUNTER/GATE CUSTOMER SERVICE AGENT

Checked in and boarded passengers for regional propeller-jet service. Utilized Sabre computer

system for reservations, ticketing, reissues for US AIRWAYS domestic and international flights.

Completed all mandatory ramp, gate and ticketing training required for US AIRWAYS EXPRESS

CARRIERS.

02/97-09/99 EASTWIND AIRLINES, TRENTON-MERCER AIRPORT, TICKET COUNTER/GATE

CUSTOMER SERVICE AGENT

Checked in, boarded and deplaned passengers for regional jet service.

04/94-12/95 ALITALIA AIRLINES, NEW YORK, NY, INTERNATIONAL RESERVATIONS SALES

AGENT

Utilized ARCO computer system to make reservations and compute rates for flights to Italy and

international destinations beyond.

11/91-04/94 DELTA AIRLINES, NEW YORK, NY, RESERVATIONS SALES AGENT

Booked air reservations using Deltamatic/DATAS II/PARS

11/79-11/91 PAN AMERICAN WORLD AIRWAYS, NEW YORK, NY, INTERNATIONAL

RESERVATIONS SALES, RATE AND GROUP DESK AGENT

Recruited by National Airlines; trained in telephone sales technique and fare construction.

Trained extensively by PAN AM in domestic and international air reservations using PANAMAC.

Constructed fares and calculated rates for complex international itineries which required detailed

knowledge of fare construction rules, air tariffs and air routings for all carriers.

EDUCATION

09/73-01/76 Rider University, Lawrenceville, NJ Business Administration/Secretarial Science

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