Customer Service Sales

Location:

Posted:

April 29, 2013

LOLA VILLARREAL

Phone: 818-***-**** Email: ******@*****.***

SKILLS AND ABILITIES

• Excellent written/verbal communication skills

• Committed to providing quality customer service

• Exceptional word processing/data entry skills (55 wpm)

• Able to find effective solutions to problems and/or concerns

• Knowledge of Microsoft Word and Excel

• Able manage multi-line phones systems in fast-paced, demanding environments

• Able to manage interpersonal conflict with tact and professionalism

• Able to provide punctual and consistent attendance

EXPERIENCE

License-Exempt Childcare Provider

• Managed appearance and hygiene of children as well as ensured a safe play environment.

• Organized and monitored children's academic and recreational activities.

• Encouraged positive emotional and social development as well as identified developmental problems and conveyed information to pediatrician.

• Planned, shopped, and prepared nutritious meals and refreshments for children.

• Taught children health and personal habits, such as eating, resting, and toilet habits.

Sales Associate/Cashier

• Greeted customers and answered questions regarding the store and its merchandise.

• Assisted customers with locating and/or obtaining merchandise based on customer needs and desires.

• Calculated sales prices, totaled purchases, and received cash or credit for payment.

• Maintain knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices.

• Assisted with training new associates as needed or requested.

• Updated price changes as well as processed damaged items

• Supported management staff with special projects as requested

EMPLOYMENT HISTORY

11/2006 - Present Licensed-Exempt Child Care Provider, Self Employed, Valley Glen, CA

08/2004 - 10/2006 Sales Associate/Cashier, Wal-Mart, Panorama City, CA

EDUCATION

Los Angeles County Office of Education, North Hollywood, CA

Career Planning & Job Readiness Seminar

San Fernando High School, San Fernando, CA

General Education

References Available Upon Request