Curriculum Vitae Susanne

Martin

PERSONAL DETAILS

Address Trebarwith, Kirkella Road, Yelverton,

Devon, PL20 6BB

Telephone 018**-******

Email abtifw@r.postjobfree.com

Date of Birth 28 March 1967

Nationality German

PERSONAL SUMMARY

Traditional German apprenticeship in hotel management supported by recent

2.1 BA English and History

degree whilst holding a full time job.

Wide ranging spectrum of expertise ranging from Tourism to Automotive and

Construction for companies including Thomas Cook, General Motors and

Steigenberger Hotels.

Exceptional Organisation skills.

Multilingual in 5 Languages.

* German efficiency and a British sense of humour.

CAREER HISTORY

since November 2012 Full Time Mother and freelance Translator

April 2012 - PA to the Works Manager, MVV Incinerator

Project Plymouth

October 2012

Bi-lingual (German & English) daily running and organisation of busy major

building site head-office, with a focus on schedule management; preparation

and formulation of reports and presentations; internal and external

communication (Workforce, Press, stake holders & local residents);

organisation and delivery of meetings & site visits; database management

and local & European travel arrangements.

June 2007 - Project Manager Drake's Dartmoor, Yelverton

January 2010

Supporting and promoting sustainable tourism in the Yelverton area,

especially regarding the Drake's Trail Project, the new off-road cycle

trail between Plymouth and Tavistock. Development of new website, business

and marketing ideas. Promotion of locality via written media, radio and

television.

October 2004 - History/English Degree Plymouth University

May 2006

December 1998 - Material Follow Administrator, Material & Production

Team,

September 2004 Vauxhall Motors Ellesmere Port

Co-ordination of national and international vendors/hauliers with Ellesmere

Port Plant Stores to ensure the Just-in-time delivery of 350 vehicle parts

under the control of the General Motors MRPII system. Strong linguistic

skills and sound analytical reasoning formed the essential skills required

by this position.

August 1996 - Customer Service & Quality Management,

November 1998 Head Office Thomas Cook Germany, Frankfurt

Dealing with daily customer complaints, Evaluation of customer

questionnaires with SPSS (Statistical software programme for analysis

ranging from data listing, tabulations to complex statistical analyses) in

order to provide 140 offices with material to improve their customer

service. Preparing and holding workshops and presentations to stress

importance of customer satisfaction.

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Curriculum Vitae Susanne

Martin

1989 - 1996: Steigenberger Hotels AG, Germany:

October 1995 - Junior Controller, Head Office, Frankfurt,

Germany

July 1996

Providing monthly profit and loss statements and statistical analysis of

hotel turnovers for all 60 hotels.

January 1994 - Assistant to the Director of Sales, Head

Office

September 1995

Preparing and controlling of budgets for 10 German and 2 foreign sales

offices, organising sales trips, fairs and meetings, support for Japanese

Sales Team in Germany

January 1992 - PR-Assistant and Product Management 5-Star-

Hotels, Head Office

December 1993

Organisation of Press Trips and Press Conferences, providing journalists

with all relevant information, writing of news articles, implementing of

new product and service standards to all 5-Star-Hotels within the chain.

July 1990 - Sales Clerk Steigenberger Hotels Baden-Baden

December 1991

Day to day support for the Sales & Marketing Manager, telephone and

personal sales contacts. Mainly organising events for clients of all three

hotels including accommodation, meetings and incentive programs.

February 1989 - Receptionist at the 'Steigenberger Avance Frankfurt

Airport'

June 1990

Check-In, Reservation and Check-Out in an international Airport Hotel

environment with all its daily challenges such as layover, cultural

differences and overbooking.

EDUCATION & QUALIFICATIONS

1999 - 2006 2.1. History/English Degree Chester & Plymouth

University

1994 - 1998 Business Studies Degree Open University Hagen,

Germany

September 1986 - Apprenticeship in the Hotel Business: 'Spa- and

Sporthotel

January 1989 Saigerhoeh', Lenzkirch-Saig, Black Forest,

Germany

June 1986 A-Level Equivalent in English, Biology, German and

Geography with

results between A and B (English equivalent) in all

topics

OTHER SKILLS

Languages: German, English, Italian, Spanish and French

Computer knowledge: Windows XL (Word, Excel, Power Point, Harvard

Graphics, SPSS, Access) & Mac

Typing

Driving License

HOBBIES

Cooking for friends, especially Thai or African Cuisine.

Travelling to meet new people, practice my languages and make different

experiences to my daily life, like travelling for 4 weeks through Kenya

with a native social worker.

OTHER ACTIVITIES & INVOLVEMENTS

Committee Member of PTA Lady Modiford's Primary School, Walkhampton

Nordic Walking Instructor

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