Customer Service Manager

Dharmista K. Patel

*** ***** ***** **** ****, NJ 08004( P: 609-***-****

(***************@*****.***

QUALIFICATIONS

. Extensive track record in finance management with excellent

communication skills.

. Excellent employee management skills. Improve moral and motivate

staff through incentives, employee training, and improving the work

atmosphere.

. Highly organized and resourceful, work very well under pressure.

. Dependable and responsible; thrives in challenging situations that

require the ability to learn new skills.

EDUCATION

I.V.COM College India

Graduated: May 1982

Bachelor of Commerce

Bachelor of Business Administration

WORK EXPERIENCE

Prudential Fox and Roach

Princeton Junction, NJ

Realtor

2004 - Present

. Immensely enhanced sales and marketing skills, with steady home sale

growth at 20% year over year.

. Provided guidance to buyers and sellers throughout the home

buying/selling process.

. Presented purchase offers to sellers, negotiated contracts,

coordinating property closings and overseeing all vital documents and

financial disbursements.

Atco Motel Atco,

NJ

Manager 2001 -

Present

. Suggested new facilities that increased earnings by 23%.

. Performed customer service, manage payroll, taxes, and correspondence

for all operational activities.

Third Federal Bank

Hamilton, NJ

Customer Service Representative

2002 - 2004

. Responsible for heavy telephone communications with customers

regarding account status, open a new account, update, and maintained

numerous files on third federal banking system.

. Gained excellent experience in bank loan procedures and computer

systems.

. Provided courteous, friendly and professional customer service

successfully resolved customer concerns, ensuring return business.

Summit Bank Kingston, NJ

Personal Banking Assistant

1998-2001

. Handled customer account maintenance and data entry retrieval;

familiar with teller system.

. Obtained positive sales growth and established excellent customer

relations.

. Carried out and managed all daily operational tasks.

Pickles Deli

Princeton, NJ

Manager 1997-

1998

. Managed employees, including scheduling, training, supervising daily

assignments and evaluated performance.

. Monitor expenditures of all store supplies, ensuring that they are

within budget.

. Increase profits through effective displays and merchandising.

. Direct and monitor daily store operations, including customer

service inside and outside sales and recordkeeping.

Shaw & Co. Import/Export

Brooklyn, NY

Accountant 1988-

1993

. Initiated and instituted new ideas for product packaging and display,

while establishing new accounts.

. Developed and organized trades show exhibits, supervised booth layout,

setup and staffing.

. Responsible for price negotiations and continuous maintenance of

accounting files. Setup territories calls, schedules, and entertain

account decision-makers.

CERTICIFCATIONS & SKILLS

Certifications: Realtor License(NJ) ~ Advanced Proficiency: Microsoft

Office Suite ~

Languages: Fluent in English, Hindi & Gujarati

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