Customer Service High School

L a’Toni A.Cromes

Address: **** ****** ****** ********* **, 14609 E mail: L .******@*****.********: 585-***-****

Objective:

F ind employment with a company where my skills and experience will be an asset to the

business while furthering my knowledge and abilities in the process.

Education:

East High School Regents Diploma, 2007 Rochester,NY

Rochester General Hospital Schoolof Phlebotomy, 2009 Rochester, NY

Monroe Community College Associates of Ar ts, 2013

Rochester, NY

Professional Experience:

Rochester General Hospital Rochester NY

Phlebotomist, 2009-Present

• Acquireblood by venous or capillary puncture

• Act as laboratory liaison for direct patient contact

• Carefully prepare specimens for processing

• Properly complete paperwork associated with the test ordered

• Manage and maintain healthy and positive work environment thus resulting in excellent

professional relationships with coworkers and patients

WegmansRochester, NY

Cashier/Customer Service Attendant, 2004-2007

• Handled refunds, NYS Lotto, customer concerns and complaints

• Extended knowledge of products and available services through meaningful

i nteractions

• Exceeded all expectations to maintain the two way communications with

department managers and team members to keep current with fast-paced

changes in workplace

• Offered meal solutions and cooking techniques to customers

Rochester Housing Authority Summer Camp Rochester, NY

Camp Counselor, 2002-2004

• Coordinated daily activities and events for both campers and counselors

• Helped campers plan, carry out and evaluate projects and activities

• Exhibited personal habits, health, dress, speech, table etiquette and

r elationships with other staff that serve as a beneficial model to campers

• Promote camper participation in ALL activities

L a’Toni A.Cromes

Address: 2013 Norton Street Rochester NY, 14609 E mail: L .******@*****.********: 585-***-****

Summary of Qualifications:

Customer Service- Comprehension of principles and processes for providing customer and

personal services. This includes customer needs assessment, meeting quality standards for

services, and evaluation of customer satisfaction.

Psychology-Thorough understanding of human behavior and performance; individual

d ifferences in ability, personality, and interests; learning and motivation; psychological

research methods.

Technology-Technological adaptabilities to new and old software for various systems.

Team work - Active team player always encouraging and supporting other team members

Affiliation : Phi Theta Kappa- In ternational honor society for Associate-level studies

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