Customer Service Administrative Assistant

R. Dior Nash

**** ********* **. ** ********, GA *0152 (678) 401 - 8702 *******.****@*****.***

Objective

People person, confident and dedicated individual with an ambition to succeed in any given environment with extensive experience

clerical, call centers, and always up for a challenge. I am seeking a position where I can develop and excel while giving my best to

employer.

Skills Profile

Excellent proficiency in Microsoft Office (Excel, Word, Outlook, Access, PowerPoint) and Internet Explorer.

- Ability to perform well under time constraints and with several projects.

- Team Player

- Ability to work independently and proactively

- Typing speed 55 WPM.

- Strong analytical and organizational skills.

- Ability to handle incoming calls and requests.

- Ability to handle complex research, drafts and reports.

- Excellent verbal and written communication skills.

- Strong attention to detail.

- Ability to negotiate with people in difficult situations.

Employment History

Administrative Assistant - Contractor - Sullivan Staffing Agency (current)

Prepares mailings and communications

Assists with meetings (ordering meals, coffee,supplies, etc)

Makes travel arrangements and reservations

Customer Service Representative – Alorica Call Center Company 11/22/2011 3/6/2012

Kennesaw, GA

Verizon Wireless (representative)

Provided support to the sales team, ensuring all sales and service objectives were met.

- Worked with new customers in the development of new accounts and the implementation of new systems.

- Performed market research surveys on customer needs and requirements.

- Responsible for answering customer queries, problem solving and providing detailed information on new products.

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Receptionist, CareStream Dental 11/1/2010 – 5/6/2011

Atlanta, GA

Answered incoming calls.

-Greeted patients/clients.

-Sorted and distributed incoming mail.

-Performed general administrative office duties such as filing, faxing, copying, and routine correspondence.

-Ordered office supplies.

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Administrative Assistant / Receptionist, Shades Home Improvement 1/1/2009 10/1/2010

Marietta, GA.

-Greeted customers/clients.

-Scheduled appointments.

-Organized and managed files.

-Performed a variety of administrative tasks, such as filing, routine correspondence, faxing, copying, and distributing mail.

Customer Service Representative – Ryla Teleservices 8/1/2008 1/1/2009

Kennesaw, GA

Provided support to the sales team, ensuring all sales and service objectives were met.

-Worked with new customers in the development of new accounts and the implementation of new systems.

-Performed market research surveys on customer needs and requirements.

-Responsible for answering customer queries, problem solving and providing detailed information on new products.

EDUCATION

University of Phoenix 7/1/2011 – 3/9/2012

Pursuing BA in Criminal Justice

Florida Institute of Technology 1/1/2001 –1/1/2003

Pursuing BA in Criminal Justice

Bowling Green State University, Bowling Green, OH

Criminal Justice

REFERENCES AVAILABLE UPON REQUEST

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