Customer Service Human Resources

Assaad Zeid

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**** ***** ****** ? Sparks, NV 89436 ? **********@*****.*** ? 818-***-****

To continue excelling as a senior manager in a fast paced environment where my

strong experience and analytical acumen can be fully utilized

[pic] Areas of Expertise [pic]

Quick effective decision Team player Knowledge of financial

making Self-starter statement

Leadership, coach Business minded Attention for details

Customer service oriented Budget preparation Knowledge of labor laws

People skills Recruiting and retention Sales & Marketing

Human Resources Management conflict Employees training &

Career Development resolutions coaching

Cost analysis and pricing Forecasting Team builder

[pic] Career Highlights [pic]

Promoted from within the organization from Business Manager to Executive

Director and Regional Director of Ops

Received rewards for customer service five years in row

Increased sales and profit of a stressed community within 6 month

Lowered employees turnover and eliminated work injuries

Increased customer satisfaction within six month

[pic] Career Development [pic]

Financial Controller

Pretzel & Bon Corp Sparks, NV 10/2011 - 01/2013

Cost analysis and pricing structure for a start up

Purchased equipment and supplies

Negotiated lease and vendor contracts

Created budget and business plan for investors

Managed Human Resources, Administration and Accounting departments

Implemented and created policies and procedures

Research new product for production

Marketing, sales and public awareness of product

Lead communication with government agencies, health department, city & county

officials, fire department.

Created and implemented safety procedures

Trained staff on hospitality, customer service, daily & monthly closing

procedures of cash & financial statements.

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Executive Director

Bonaventure Senior Living Sparks, NV 06/2010 to 05/2011

Managed day-to-day operation of a 240 units community including Administration,

HR, Accounting, Environment, Activities, Sales & Marketing, Food Service and

Health Departments.

Oversaw multimillion dollar multiple departments' budget.

Managed Human Resources, Administration and Accounting departments

Assisted Food Services in creating and implementing healthy menu

Created and implemented policies to eliminate overtime hours

Oversaw patient services to assure ultimate customer service and hospitality

Assisted in hiring, disciplinary and termination

Audited all departments to ensure compliance with State requirements

Coached and led a 57 staff members and 7 department heads to higher efficiency

and productivity

Managed and implemented safety procedures

Held staff and department heads accountable to higher standards

Regional Director of Ops

Senior Resource Group Sherman Oaks, CA 01/2009 to 02/2010

Managed day-to-day operations of three Senior Living Residential communities in

California

Created and managed multimillion dollar budgets for all three communities

Managed 267 employees, 2 Executive Directors and 20 department heads

Performed duties of the Executive Director

Executive Director

Senior Resource Group Sherman Oaks, CA 12/2006 to 02/2010

Managed day-to-day operation of 239 units luxury community

Managed 142 staff members and 9 department heads

Managed and created a multimillion dollar budget

Assisted Food Services in creating healthy menu

Assisted Activities Department in creating an effective activities calendar

Managed budgeted hours and eliminated overtime hours

Created and managed a safety committee to eliminate on job injuries

Assisted and trained sales and marketing department in tours, closing and

marketing

Conducted town hall and monthly employee meetings

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Business Manager

Senior Resource Group Sherman Oaks, CA 07/2005 to 12/2006

Managed human resources, front desk and accounting departments

Assisted Executive Director in preparing month end reports including monthly

operation report and financial statements

Managed, coached and led 10 staff members

Trained and coached front desk on customer service

[pic] Education [pic]

California State University of Los Angeles Los Angeles, CA

Business of Science in Business Information System

Minor in Economics

Business Skills

LANGUAGES

Native and business fluency in English and Arabic.

COMPUTER SKILLS

Expertise with the use of Yardi Voyager, Excel, Word, Access, PowerPoint,

QuickBooks Pro, Peachtree, SBT Software, Eagle View, Drake Solutions.

Experience in Local Area Network (LAN) administration.

LICENSES AND CERTIFICATION

Licensed Administrator for Residential Facility for Elderly - State of Nevada

(expires 6/2015)

First Aid/CPR

Serve Safe Food Manager Certificate

References Furnished upon Request

Contact this candidate