Customer Service Manager

Ekaterina Afonkina

514-***-**** ********@*****.***

PROFILE

A friendly, mature and flexible worker with excellent common sense and decision – making skills.

Works well individually as well as in a team environment.

Reliable, trustworthy person who has a strong work ethic and works well under pressure and

always welcomes a challenge.

STUDIES

2010 Diplome D`Etudes Professionnelles in Hotel Reception

John F.Kennedy Business Centre

2009 French course

Julienne Pauline

1998 French course

Centre d'orientation et Francophonie

PROFESSIONAL EXPERIANCE

09.2011 02.2013

Holiday Inn (Point Glair)Supervisor of Housekeeping

Prepare opening and closing

Check the cleanliness of rooms occupied and vacant and ensure the quality

Supervise the room attendant and crew

Communication with the front desk and maintenance

Prepare schedule for HSKP department

Inventory

Lost and Found

09.2010 09.2011

Quality Hotel (Dorval) – Housekeeping inspector

Hilton Garden Inn (Dorval) – Housekeeping inspector

Supervisor in housekeeping at the Hilton Garden Inn and Quality Hotel

Prepare opening and closing

Check the cleanliness of rooms occupied and vacant and ensure the quality

Supervise the room attendant and crew

Communication with the front desk and maintenance

2002 2009

Dollarama store Assistant Manager

Maintained and arranged inventory

Assisted and advised customers

Supervised and trained staff specializing in customer service and working at the cash

Responsible for opening and closing the store

Operated the cash register

In charge of daily deposits, inventories and orders of goods

1999 2000

Hotel Montfort Chambermaid

Responsible for the cleaning guest rooms

Checked & replenished bathroom supplies

Replaced bed sheets, pillow cases daily and vacuum etc

Assisted guests with their request

ADDITIONAL INFORMATION

Languages: English, French & Russian

Computer skills: Word, PowerPoint, Excel, IQware Hotel Software, Conservus

Profitmanager, OnQ, Opera

Volunteer work: Table of Hope Fundraiser at Queen Elisabeth, Canadian Cancer Society

Daffodil Campaign

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