Customer Service Manager

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**** ***** ******* **. ***. ***, San Antonio, TX 78230

310-***-****, **************@*****.***

SKILLS / STRENGTHS

Typing; 80 wpm

Proficient in Word, Excel, Power Point, Outlook, Lotus Notes, AS400

Excellent communication skills, personable, shows initiative and

professionalism at all times.

Detail-oriented, organized, strong work ethic, excellent communication

skills and flexible.

PROFESSIONAL EXPERIENCE

CITIZEN WATCH COMPANY, Torrance, CA June 2011 - Feb.

2013

Customer Service Representative

* Providing information & technical support to customers on incoming

calls.

* Troubleshooting an advanced product as part of a selective team.

* Researching and following up on special cases.

* Filing, maintaining and organizing paperwork.

* Processing payments and credits for repairs and cancellations.

SELIGSOHN GABRIELI & CO. IP Law Office, Tel Aviv, Israel Apr. 2008-Dec.

2010

Administrative Assistant / Translator / Typist

* Taking dictations and copy-typing.

* Composing all correspondence in English with clients.

* Preparing and filing patent and trademark applications.

* Preparing Office Actions, Notices and Customs reports.

* Translating texts from Hebrew to English of legal documents for

litigations and editing medical, biotechnological and technical

content for composing patents.

POWER2B HI-TECH CO. Jerusalem, Israel Oct.

2007-March 2008

Executive Assistant to CEO

* Coordinating and maintaining schedules.

* Typing dictations and copy-typing.

* Composing correspondence with clients.

* Managing the office.

* Performing all company errands and purchases.

* Bookkeeping, including preparing payrolls.

WEBMARKET PROTOCOLS, Tel Aviv, Israel May 2006 -Nov.

2006

Senior Customer Service Representative

* Advising CS representatives on customer-related issues and problem

solving.

* Assisting the supervisor with delegating responsibilities to the

team.

* Composing and editing scripts for customer service.

* Managing shipping logistics.

* Answering incoming calls and catering to clients.

STENGRAPH LTD. Tel Aviv, Israel Oct. 2005

- Jan. 2006

Transcriber / Translator

* Transcribing audio tapes in English and Hebrew of science, legal,

and some technical content.

* Translating texts from Hebrew to English of science, legal, and some

technical content.

MILA TOVA TRANSLATIONS, Tel Aviv, Israel Feb. 2004

- Oct. 2005

Office Manager / Editor

* Translating Hebrew-English texts in the following fields: legal,

academic, promotional and some technical content.

* Editing translated texts in Hebrew or in English of legal, academic,

promotional and some technical content.

* Managing the office.

ORGENICS PHARMACEUTICAL CO. Yavne, Israel 2002 - 2004

Account Manager

* Generating sales by researching and contacting new potential

clients.

* Maintaining existing relationships with residual clients.

* Preparing sales forecasts for each of the clients and working to

achieve said forecasts.

* Designing flyers and other promotional materials.

* Maintaining all paperwork for clients, including preparing invoices

and organizing folders.

EDUCATION

1999. Completed full matriculation exams at Beth Rebecca High School,

Kfar Habad, Israel

2003. Three years college at Beth Rebecca Seminary, Kfar Habad, Israel

2004. Physical Fitness degree at Wingate Institute, Jerusalem, Israel

REFERENCES

Phil Mohr, Manager of After Sales Dpt. - Citizen Watch Company

Contact No: 310-***-**** ext. 4343

Email: *****@************.***

Website: www.citizenwatch.com

Nesha Womack, Direct Supervisor - Citizen Watch Company

Contact No: 310-***-**** ext. 4231

Email: *******@************.***

Website: www.citizenwatch.com

Anne Bar-Joseph, Patent Attorney Clerk @ Seligsohn Gabrieli & Co.

Contact No: +972-*-***-****

Email: ****@***.**.**

Website: www.sgl.co.il

Kenneth Zwiebel, CEO @ Power2B Hi-Tech Co.

Contact No: +972-*-***-****

Email: ***@*******.***

Website: www.power2b.net

. Recommendation letters and other documentation can be provided upon

request.

Contact this candidate