Customer Service Sales
Resume:
Gloria Santiago
Experience: Recruitment Advertising Specialist
July 2006 to July 2011
Statesman Journal/CareerBuilder.com., Gannett Corporation
Salem, Oregon, 97301
Duties: Determining market strategies and goals for each product and service.
Researching and developing lists of new potential customers. Doing market research to
determine customer needs and providing information to other staff. Following up on sales
leads and making cold calls on potential customers in an effective and timely manner.
Acting to close deals and finalize contacts. Meeting established sales quotas and revenue
goals. Develope and deliver sales presentations and close sales in a professional and
effective manner. Responsible for training, coaching and motivating new employees,
motivating sales team. Maintaining up-to-date understanding / awareness of industry
trends, team leader, coordinating and ensuring success of the departments recruitment
goal. Maintain existing accounts while growing revenue and recruitment account base.
Prepare and sign agreement contracts. Participate and present marketing programs for
both print advertising and CareerBuilder.com. Assist advertisers in planning budget and
copy. Work Closely with Management to create and implement new revenue generating
projects. Keep record and make reports on all phases of activities, mindful always to
tailor needs of client to application of our services. Respond to complaints promptly.
Provide Superior customer service at all times.
Experience: Recruitment Account Executive
October 1989 to July 2006
Salinas Californian Newspapers, Inc. Gannett Corporation
Salinas, CA 93901
Duties: Responsible for leading, coordinating and ensuring success of the department’s
recruitment goal. Maintain existing accounts while growing revenue and recruitment
account base. Prepare and sign agreement contracts. Participate and present marketing
programs. Assist advertisers in planning budget and copy. Record and make reports on all
phases of activities, mindful always to tailor needs of client to application of our services.
Respond to complaints promptly. Provide Superior customer service at all times.
Key Accomplishments: Exceeded revenue goals 10 out of 12 months, Top revenue
producer year over year for past 13 years, grew Career Builder.com revenue 400% from
2004-2005.
Skills:
Bilingual Spanish/English
21 Years Sales Experience
21 years Customer service
Attention to detail
Adhere to deadlines
Analytical Skills
Interpersonal Skills
Ability to manage multiple concurrent tasks in a fast-paced environment
Superb phone skills
Skilled with Windows, Microsoft Excel, Word, Outlook
Ability to possess high level of professional etiquette, protocol, and
Graciousness. Team player.
Ability to work in a professional, confident manner.
Ability to accept responsibility
Make competent decisions independently
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