Customer Service Manager

John Christopher Runyan

*** ******* *****, ******** ****, VA 22655 Home 540-***-**** ********@*******.***

Director / Manager

Purchasing-Materials Management / Demand Planning / Logistics / Inventory-Production Control Customer Service / Shipping-Receiving-Warehouse Management

Career Summary: A results driven strategic hands on leader trained at Honda of America Manufacturing. I have spent most of my career in the automotive industry as a change agent building lean effective supply chains, materials systems, and production control teams for automotive parts suppliers.

Specialties:

Aligning the supply chain to business strategies to minimize cost while stabilizing supply and reducing risk.

Broad range of commodity purchasing experience including steel, nonferrous metals, castings, forgings, stampings, machined parts, electronics, plastic molded components, rubber compounds and chemicals, filtration media, fasteners, capital equipment, transportation services, MRO and packaging.

Reorganizing material control systems to achieve improved supplier management and accurate inventory control.

Creating visual and flexible material control and production scheduling systems that achieve 100% on time customer delivery.

Utilizing lean manufacturing methodology including kanban, visual factory, standardized work, 5S and Kaizen.

Logistics management that reduces transit times and costs.

Developing and maintaining demand and capacity planning systems that allows organization to change in advance of market conditions.

The development of teams and individual team members that achieve organizational objectives and increases morale.

Major Employers: Honda of America Manufacturing, Illinois Tool Works (ITW), Parker Hannifin, ARC Automotive, Stanadyne Automotive, Tridon and Midwesco Filter Resources.

Computer Systems Utilized: Enterprise resource planning systems include SAP, Oracle, BPICS, MAPICS, Canadian Manufacturing Systems, i-Supply, Made to Manage, and R+. Microsoft software utilized includes Word, Excel, Outlook, PowerPoint, and Access. Other software systems used are Minitab for 6 Sigma projects, and DB Works for Design Change Control.

Education: MBA

East Tennessee State University, Johnson City, Tennessee

BA Transportation

East Tennessee State University, Johnson City, Tennessee

Certifications: 6 Sigma Green Belt, DOT Hazardous Material Shipping Certified, TS Auditor

Associations: Member of the Institute for Supply Management (CPSM in progress)

2010 to Present Midwesco Filter Resources, Inc, Winchester, Virginia

Line of Business: USA ‘s largest industrial dust filter manufacturer supplying metals processing, utilities, and manufacturing companies.

Position: Purchasing / Materials Manager

Responsibilities: Purchasing, Materials and Logistics Management, Inventory Control, Shipping and Receiving Departments. (Supervised 4 Direct Reports and 5 Indirect)

Accomplishments:

• Reduced raw materials spend 5.6% in 2011, 8% in 2012 through the implementation of supplier strategies.

• Reduced raw material inventory by 17% ($2 million) in 12 months by using pull systems, R+ forecasting program, and visual marketplaces.

• Expanded the supply base internationally for price reductions and competition for domestic suppliers.

• Outsourced metal component processing for cost and inventory reductions while improving quality.

• Consolidated LTL freight carriers and negotiated a rebate program.

2006 to 2010 ARC Automotive, Inc, Knoxville, Tennessee

Line of Business: International air bag inflator manufacturer supplying the automotive industry.

Position: Materials Manager

Responsibilities: Materials and Logistics Management, Inventory Control, Demand Planning, Production Control, Shipping and Receiving Departments. (Supervised 6 Direct Reports, 15 Indirect)

Accomplishments:

• Reduced raw material and finished goods by 31% using pull systems, visual marketplace and I-Supply software implementation.

• Improved on-time customer delivery performance from 72% to the current 99.7% by improving the ISOP process.

• Launched five Chinese suppliers including software training.

2004 to 2006 ITW-CIP of Tennessee, Gallatin, Tennessee

Line of Business: High volume metal stamping operation supplying specialty fasteners for the automotive industry.

Position: Purchasing / Materials Manager

Responsibilities: Purchasing, Materials Management, Logistics, Inventory Control, Demand Planning, Production Control, Shipping and Receiving Departments. (Supervising 4 People)

Accomplishments:

• Designed and implemented a visual kanban system for ordering steel that reduced raw material inventory by 30% while reducing shortages.

• Reduced finished goods inventory by 18% while maintaining customer delivery ratings through improved forecasting.

• Added a Korean steel source to insure supply and reduce purchase price by 10%.

• Changed transportation carriers and routings for a 25% cost reduction.

2003 to 2004 G & C Industries, LaVergne, Tennessee

Line of Business: Contract management company for Visteon Manufacturing providing cockpit assembly operations and 3rd party logistics to Nissan’s Smyrna plant on a just in time basis.

Position: Materials Planning and Logistics Manager (1 Year Contract Position)

Responsibilities: Materials Management, Inventory Control, Demand Planning, Production Scheduling, Logistics, Warehouse Management, Shipping and Receiving Departments. (Supervising 8 Direct Reports, 48 Indirect)

Accomplishments:

• Hired, trained, and managed the materials and warehouse personnel for the start up and launch of a green field assembly and 3rd party logistics operation for Visteon Manufacturing.

• Worked closely with Visteon’s program management team to coordinate changes while minimizing scrap and obsolescence for the launch of three new cockpits.

2001 to 2003 Alliance Vending Company, Old Hickory, Tennessee

Line of Business: Food and beverage vending company serving customers in the manufacturing, retailing and transportation industries.

Position: Owner and General Manager

Responsibilities: Purchasing, Inventory Control, Sales, Finance, Route Supervision, Customer Service, Profit and Loss.

Accomplishments:

• Negotiated for Parker Hannifin’s vending contract as part of my severance package after being downsized during the buy out of Wynn’s Precision.

• Added twelve customers in two years and expanded sales revenues by 100% while doubling return on investment ratios.

• Reduced cost of purchased products by an average of 10%.

1998 to 2001 Parker Hannifin Corp. (Formerly Wynn’s Precision, Inc.) Lebanon, Tennessee

Line of Business: Multi-Plant manufacturer of o-rings, gaskets, and sealing products for automotive OEM’s, after market, and industrial customers

Position: Director of Materials

Responsibilities: Managed Purchasing, Materials, Demand Planning, Production Control, Inventory Control, Warehousing, Logistics, Shipping and Receiving, and Customer Service for the Tennessee Divisions and Coordinated Purchases with Wynn’s other divisions (Virginia, Arizona, Texas, Indiana, and Canada), and 6 Service Center Warehouses across the United States. (Supervised 10 Direct and 55 Indirect)

Accomplishments:

• 4.5% in annual savings on raw material and production supplies while reducing inventory by 30%.

• Established an intra-plant ordering system for raw material and rubber compounds.

• Established Kanban release systems and consignment inventory programs.

• Established Kanban and pull systems throughout the divisions.

• Raised customer on time delivery percentage to the highest level in three years, while reducing order backlog to the lowest level in three years.

• Established a one-piece flow in the shipping department to reduce errors.

• Managed a three week labor strike without shutting down any OEM customers.

1996 to 1998 Stanadyne Automotive, Washington, North Carolina

Line of Business: Multi-Plant manufacturer of pumps, injectors and filters supplying the diesel industry for OEM and after market customers.

Position: Purchasing / Materials Manager (Power Products Division)

Responsibilities: Supervised the Purchasing, Materials, Inventory Control, Demand Planning, Production Control, Shipping, and Receiving Functions. (Supervised 10 People)

Contact this candidate