Customer Service Management
Resume:
Aida Morales
Tulare, CA 93274
**********@*******.***
OBJECTIVE
To provide quality customer service, while utilizing my bilingual, interpersonal, and
professional skills that promotes efficiency and productivity within the organization.
EDUCATION
July 2009
University of Phoenix– Business Management
Bachelor of Science in Business Management
Cumulative GPA: 3.5, Cum Laude
LANGUAGE
Fluent in Spanish
PROFESSIONAL LICENSES
AZ Notary Public, Expires 10/11/2015
COMPUTER SKILLS
Microsoft Word, Excel, Power Point; Outlook Express; Adobe Acrobat, QuickBooks
PROFESSIONAL EXPERIENCE
Burns Law Office, Paralegal, Chandler, AZ
November 2007 – October 2012
Handled Family based and Removal defense cases
Interacted with clients weekly while collaborating with law office personnel
Prepare and organize client intake information for consultation
Translation of various documents, affidavits and letters
Engage municipal courts; law enforcement agencies; physicians and hospitals
Conduct research for court motions, hearings, and on going immigrant Visa
appointments
Prepare billing, invoicing, and payments for retainer and filing fees
National Future Benefits Inc., Trust Services Member, Scottsdale, AZ
February 2007 – November 2007
Develop efficient binder management system for creation of Trust documents
Provided quality customer care for clients regarding Trusts while utilized time
management skills
Prepare, file, and recorded property deeds for client Trust preparation
Red Mountain Funding Inc., Office Assistant, Mesa, AZ
July 2003 – September 2006
Managed cash funds and ensure accurate recording and balancing for more
than $20,000 weekly
Balanced daily ledger of auto loans, account receivables and account
payables
Utilized financial knowledge while aiding Spanish speaking clients who sought
financial direction
Benesight Inc., Payment Processor, Phoenix, AZ
January 2002 – June 2003
Posted account receivables for COBRA premiums of various accounts
Prepare financial reports and spreadsheets of client accounts
Adjust billing statements as changes and receivables processed
Collaborated with personnel for completion of production deadlines
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