Sales Technical Support

John F. Shellenbach

**** ****** ****, ************, ** 32210

Home: 904-***-**** Email: ******@*********.***

QUALIFICATIONS

. Formal mortgage/finance experience and training in established

national banks.

. Market-tested experience working defaults and foreclosures in the sub

prime market.

. Detail-oriented, excellent organizational skills and adapts well to

new products and applications.

PROFESSIONAL EXPERIENCE

Technical Support/ LPS PowerCell / Process Management

6/11-2/13

. Technical Support representative for mortgage software application

dedicated to Bankruptcy, foreclosure, and REO

Foreclosure Audit / Financial Support

3/9-6/11

Lender Processing Services, a division of Fidelity National Financial,

Jacksonville, FL

. Audited FC bids for servicer clients; ensuring accuracy while reducing

client risk.

. GSE FNMA/FHLMC Sales Reporting, post-sale auditor, 3rd party sale and

acquired REO.

Loss Mitigation Negotiator / 3rd Party 2007-2008

Law & Associates, LLC / Clearwater, FL

. Negotiated workouts with lenders on loans in default and foreclosure

on behalf of the homeowner.

. Closed over $100K in billing in 6 months.

Loss Mitigation Negotiator / FHLMC Certified 2006-2007

ABN AMRO / CitiMortgage, Jacksonville, FL

. Negotiator for Default/Foreclosure.

. Attained FHLMC certification as a Loss Mitigation Negotiator.

Loss Mitigation Negotiator / FNMA Certified

2003-2006

Washington Mutual Bank, FA Jacksonville, FL

. Negotiated and resolved delinquent/defaulted mortgage loans for the

mutual benefit of the investor and the mortgagor to include

forbearances, repayment plans, loan modifications, short sales, and

deeds in lieu of foreclosure.

Investment Transfer Agent 2001-2003

Merrill Lynch Corporation, Jacksonville, FL

. Serviced 150 mutual fund groups for the Broker Asap transfer of front,

rear, and no-load mutual funds.

. Coordinated transfers with branch offices, served as a liaison with

fund groups, analyzed transfer orders, created fund transfer

documents, processed adjustments, and maintained audit compliant

files.

MILITARY

United States Navy, Operations Specialist, Honorable Discharge

EDUCATION

Rowan University Glassboro, New Jersey

Bachelor of Arts / Communications

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