Manager Customer Service
Resume:
Sally Sierra
Corona, CA, *2881
*********@*****.***
_
PROPERTY MANAGER
Dynamic, energetic, and highly experienced property manager with solid history in the career field.
Accomplish all tasks as assigned in a timely manner. I have 13 years as a property manager, and 10
years in Marketing. Proficient in property management programs to include Yardi, and Rent Roll. I am
skillful in Microsoft word, Excel, and Outlook.
Highlights of Expertise:
Customer Services Financials
Market Research Legal Notices
Accounts Payable/Receivable Delinquency Collections
Resident Retention/Functions Marketing
Maintenance Knowledgeable Vendor Control YARI
PROFESSIONAL EXPERIENCE
JWilliams (Temorary)Costa Mesa, CA
Leasing Specialist
Provide customer service and provide marketing support. Input information into property management programs.
Processed vendor invoices/service request, prepared leasing agreement. Collect rental deposits and applications.
Arnel, Pheasant Ridge Apartments – Rowland Heights, CA
Assitant Manager
Oversaw tenant relations and management of 620 apartments. Held bottom-line responsibility for end-
to-end property management functions including tenant relations, facility security / maintenance, and
oversight contracted services. Maintain proactive focus on sustaining full occupancy levels. Interface
internally and externally with legal and finance departments regarding delinquency collections.
Mentored and coach junior property managers. Managed account receivable utilizing property
management program Yardi.
Macy’s (Seasonal) Brea, CA
Sales Associate
Maintain displays and merchandise in the cosmetic department. Ordering cosmetics for
The store on, a weekly basis. Provided customer service in the department to individuals
seeking help with choosing proper colors for themselves.
APT Staffing, Upland Village Green (Temporary) San Diego, CA
Leasing Specialist
Oversaw tenant relations and management of 386 apartments. Assisted with improving a wide range of
property management functions, to included primary focus on interfacing with existing and prospective
tenants and delivering top-flight client service. Prepare leased and rental agreements ensuring accuracy
and completion. Preformed office administration and accounting functions, including balancing
accounts, collecting and recording rental payments, and data management. Communicated with
property manager, company leaders and customers.
Express Personal, Air Force Academy (Temporary) Colorado Springs, CO
Receptionist/Leasing Specialist
Prepare leased and rental agreements ensuring accuracy and completion. Preformed office
administration and accounting functions, including balancing accounts, collecting and recording rental
payments, and data management. Utilized Microsoft work/outlook to process all information for
Military housing. Managed account receivable utilizing property management program Yardi.
Communicated with property manager, company leaders and customers. .
Career Strategies, (Temporary) Rancho Cucamonga, CA
Leasing Specialist
Oversaw tenant relations and managed 80-400 properties. Responsible for end-to-end property
management functions including tenant relations, facility security / maintenance, and oversight
contracted services. Interface internally and externally with legal and finance departments regarding
delinquency collections. Utilized property management programs such as Yardi, AMSI, One Site, and
Rent Roll. Processed all new residents’ applications and verification of eligibility for leasing
agreements.
Alliance, Indigo Creek - Phoenix, AZ
Leasing Manager
Responsible for managing 438 apartments. Responsible for end-to-end property management functions
including tenant relations, facility security / maintenance, and oversight contracted services. Interface
internally and externally with legal and finance departments regarding delinquency collections. Utilized
property management programs such as Yardi, AMSI, One Site, and Rent Roll. Processed all new
residents’ applications and verification of eligibility for leasing agreements.
Career Strategies (Temporary) Phoenix, AZ
Leasing Specialist
Prepared lease documents and related paperwork and achieved financial goals. Preformed office
administration and accounting functions, including balancing accounts, collecting and recording rental
payments. Promoted positive, proactive resident relations. Maintained high occupancy demonstrating
the value of the apartment property. Ensured to inform policies and procedures to the residents.
Contact this candidate