Sales Customer Service

M uralidhara rao .U

Mobile: +917*********

E-Mail: u ********@*****.***

Career Objective

Seeking and challenging assignment in sales and marketing with a growth

o riented organisation

Skills and Experience

I have more than 7 years of r ich work experience in Sales and marketing

Customer Service, a t L ife Insurance Corporation of India a nd I CICI Bank L td .

D ynamic professional with Managing in sales activities and customer services, Ability

to develop and maintain relationship with key customers and Clients. Extensive

k nowledge in sales strategy and planning

Efficient at building valuable customer relationship

Brilliant at leading sales team and directing team activities

Excellent innovative skills that help int roduce positive changes

Superior motivational skills that help deliver valuable performance

Professional Profile

MBA with over 7 years of Sales and marketing work experience

Currently I am looking after as Sales officer for Channel sales and Marketing.

I got a two times Sales training certificates from IRTC Machilipatnam.

Key Skills

Strong concept selling skills

Dynamic presentation skills

Quick understanding of facts and figures

Strong marketing concepts

Ability to deal effectively with clients and internal departments

Work Experience

Designation: Relationship Executive

Organization : ICICI Bank Ltd (Auto Loan)

Duration : From June 2012 till March 2013.

Key responsibilities: Auto loans

Manage relationship with 10 branches in various locations to cross selling Auto

loan product through branches.

Prepares action plans by individuals as well as by team for effective search of

sales leads and prospects.

Maintained and track business MIS on a regular basis.

Direct and coordinate marketing activities with branches thereby ensuring

achievement of monthly targets.

Prospect to create leads and develop relationships with new and existing customers.

Interacting with the relationship manager on a day to day work plans basis to

keep the goals, manage the sales and the respond to customer's queries and

requests.

Greet the customers and enquire about the auto loan products they wish to buy.

Designation : Sales Advisor

Organization : Life Insurance Corporation of India

Duration : October 2005 to till March 2012.

Key responsibilities: (Sell to Insurance products)

Explain features, advantages and disadvantages of various policies to promote sale of

Insurance plans.

Procure insurance policies from the market and subsequently services.

Attend meetings and programs to learn about new products and services learn new

skills.

Need to have maintained good relationship including good rapport with his/her

existing and prospective policy holders.

General awareness about the markets and competitor

Need to deal with not only individuals whole their family members.

Interview prospective clients to obtain data about their financial resources and the

physical condition of the person or property to be insure, to discuss any existing

coverage.

Marketing strategies needs to be drawn and re-drawn from time to time, keeping in

mind the customer preferences.

Improving Public- relation and building exercise should be given significant manner.

Computer Proficiency

Microsoft Office (Windows 98, Word and Excel, power point)

DCA (Diploma in computer applications)

Academic Qualification

2011- MBA (Finance and Marketing)-JNTU Kakinada.

2005- B.Com (Computer) Andhra University.

Hobbies

Reading news papers, Watching TV and Learning good things from others.

Personal Details

Driving license: Yes

Date of Birth : 10 April 1981

Languages : Telugu and English

Declaration

I hereby declare that all the information furnished above is true and correct to the best of my

knowledge.

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