Customer Service Sales

Cindy Kiviniemi

**********@*******.***

***** ********* **. * * Home: 561-***-****

Wellington, Florida 33414 Cell: 561-***-****

Dedicated customer service manager with 16+ years of experience in telecommunications

and customer service settings. Consistently achieve record high customer satisfaction

rankings and improvements to the bottom line.

Respected builder and leader of customer focused teams; instill a shared, enthusiastic

commitment to customer service as a key driver of company goal attainment. Lead by

example and ensure the execution of all quality and operations policies.

Areas of Expertise

Customer Service Customer Satisfaction Sales & Margin

Management Enhancement Improvement Order

Complaint Handling & Front End Supervision Fulfillment

Resolution

Professional Experience

The Kiviniemi, Oy – Mantsala, Finland 2001 – 2013

Office Manager

Manage the front end of the business which includes, but is not limited to, scheduling,

billing, ordering of parts and supplies, invoicing and customer service.

Field calls for service technicians and weekend mechanics.

Maintained policies and procedures.

GARDEN CITY PLAYSCHOOL – Espoo, Finland 1999 – 2000

Assistant Pre School Teacher

Assisted in planning and implementing the educational program for the children.

Developed weekly lesson plans, with parental and cultural influences, and promoted the

social, emotional, physical and cognitive development.

Maintained accurate written records such as Emergency Consent forms, Trip permission

slips, Volunteer Parent sign in/pick up and Illness Logs

Produced progress reports on each child which was presented to the parents at the end of

each day.

PAGENET West Palm Beach, FL 1994 1999

Customer Service Support Specialist 1994 1996

Executive Account Sales Representative 1996 1999

Held the largest accounts within the West Palm Beach territory which included city

employees (police, fire, court house and administration), local hospitals and small

businesses.

Contracts

Developed and executed strategic and tactical sales to drive profitable revenue growth for

the company.

Expanded business development relationship to widen new partnerships, ventures, and

growth channels while tailoring individual solutions to meet client’s telecommunication

needs.

Expanded existing client base to over 5,000 customers within assigned territory.

Trained new customer service support specialist on policies, procedures and team building.

Awarded the “Outstanding Quota Performance” in 1998 and 1999 for exceeding my sales

quota by more than 100%.

Attended continuing educational sales training events to better serve our clients and their

needs

Education and Training

INDIAN RIVER COMMUNITY COLLEGE Fort Pierce, FL 1990 1991 General courses

to apply towards and AA degree

Contact this candidate