Project Manager Customer Service

Roger Kent Brechner

** ******** **., ****** ***** Verdes, CA 90275

424-***-**** / ******.********@*****.***

KEY QUALIFICATIONS

Team management Strategic Planning

Marketing/Sales Public speaking

Training Coaching

MARKETING/SALES SKILLS AND ACCOMPLISHMENTS

. Increased number of health insurance program enrollees by 54 percent

over previous year during Annual Enrollment Period for Medicare

Advantage-eligible recipients.

. Through cold calling, Increased exhibitor participation/revenue by 20

percent over previous year for National Patient Safety Foundation's

annual meeting.

. Increased the number of U.S. volunteer team leaders by 25 percent;

increased per team contributions by 30 percent that resulted in a net

increase of 60 percent in net U.S. revenue for an international autism

fundraising event.

. Managed outreach campaign to social service agencies, schools and

businesses that provided 60,000+ rides to 1,000+ consumers and

benefited 200+ employers in less than two years for a start-up

employment-related transportation assistance program.

. Increased requests for volunteers by 25 percent and number of volunteer

referrals by 30 percent for AARP's nationwide volunteer resource center.

. Significantly increased awareness of AARP at the local level by

overseeing all aspects of a senior-targeted exposition with 3,000+

attendees in partnership with paid staff and volunteers and government

agency co-sponsor.

RELATIONSHIP BUILDING SKILLS AND ACCOMPLISHMENTS

. Enhanced the Scleroderma Foundation's national office relationship

with its chapter and support group leaders through individual

coaching, identification of community resources, customer service

practices and facilitation of monthly chapter conference calls.

. Through client service practices, negotiations and problem solving

skills, built and maintained collegial and productive relationships

with annual meeting exhibitors, sponsors and with members of the

National Patient Safety Foundation's Corporate Council.

TRAINING SKILLS AND ACCOMPLISHMENTS

. Facilitated two communications and team-building Scleroderma

Foundation chapter board retreats that resulted in resolving

interpersonal conflicts and increased productivity.

. Planned and facilitated annual AARP training workshops for 67 chapters,

including marketing outreach tactics.

Roger Brechner 424-***-****) page 2

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TRAINING SKILLS AND ACCOMPLISHMENTS (continued)

. Planned and facilitated 150+ public health-related workshops and taught a

high school health education course as a U.S. Peace Corps volunteer.

. As a consultant, managed day-to-day operations of AARP's headquarters

newly created training facility, including collaboration with AARP's

training staff in sponsoring a first-ever mandated training course to

1,600 employees nationwide.

EMPLOYMENT HISTORY

. Independent Health and Life Insurance Agent (Greater Los Angeles area) -

March, 2011 - present.

. Health Insurance Resource Manager: Erickson Living Senior Care, LLC,

retirement communities in Hingham and Peabody, MA, August, 2010-February,

2011.

. Chapter and Support Group Manager: Scleroderma Foundation, Danvers, MA:

2007-2010.

. Coordinator: Western Massachusetts Medical Reserve Corps: 2007.

. Director, Corporate Relations: National Patient Safety Foundation, North

Adams, MA: 2006-2007.

. U.S. Event Coordinator: The Option Institute (including Autism

Treatment Center of America): Sheffield, MA: 2005.

. Activities Assistant (p/t), Williamstown Commons Nursing Home,

Williamstown, MA: January, 2005 - March, 2005.

. Project Manager: Transportation Association of Northern Berkshire,

Inc., North Adams, MA, supervised two staff: 2002-2004.

. Assistant Director for Member Development: Alliance for Retired

Americans (formally

National Council of Senior Citizens), and Director, Organizing and

Field Services Department: NCSC, supervised two staff, Silver

Spring, MD: 2000-2001.

. Associate State Director: (VA/DC/MD State Office); Program Specialist

(Volunteer Talent Bank, headquarters building, Washington, DC) and

Consultant (Learning Center, headquarters building, Washington, DC):

AARP: 1991-1999.

CREDENTIALS, EDUCATION AND RELEVANT VOLUNTEER EXPERIENCE

. California Health and Life-Only Agent License (#0H50282)

. Masters of Fine Arts, University of North Carolina

. Bachelors of Science in Communications, Bradley University, Peoria,

IL

. Former U.S. Peace Corps volunteer, Primary Heath Care Worker,

Philippines

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