Customer Service Manager

Pamela A. Kalin

***** * **** ***., ********, Arizona 85308

E-Mail: ***.*****@**.***. Cell: 623-***-****

E xperience

Allstate Insurance Company 1993 to December

2011

Office Manager-Responsible for managing and training office staff for clerical, administrative,

customer service positions to ensure a smooth operation of the company. Perform client

qualification checks for insurance company assignments. I nsurance policy sales and

m aintenance. . Maintain al l client records in both paper and electronic formats. Work

w ith mortgage companies to write policies for clients. Formulate and manage office

operations. Work with agency owner’s to meet their companies staffing, organizational

a nd equipment needs and short and long term planning strategies.

Skills

• Exceptional communication skills, able to develop strong business relationships with

c lientele.

• Demonstrated history of successfully building, motivating, and leading professional teams

to exceed goals and beat deadlines.

• S trategic thinker, new product development experience. Able to anticipate and meet client

needs.

• Expert at developing human assets and encouraging employees to assume higher levels of

r esponsibility.

• Exceptional knowledge of auto, property, and life insurance services.

• Self-starter, ability to work autonomously within guidelines and authority.

• Expertise in resolving escalated customer service issues.

• Proficient with Microsoft Office System (including M icrosoft Word, M icrosoft Excel,

M icrosoft Power Point, and Microsoft Outlook).

• Great written and verbal communication skills

Education/Licensing

Arthur Hill High School 1973

State of Arizona Property and Casualty, Life and Health License

Certified Customer Service Professional by Allstate Insurance

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