Management Customer Service

Brenda Tupaj

** ******** ***** **** ***, N. Grosvenordale, CT 06255•860-***-****•*******@*****.***

Objective

To obtain a position as a Safety Professional

Professional Profile

Hands on professional with twenty years experience in the areas of occupational safety and health management, emergency management services, safety prevention programs, and worker’s compensation claims management. Certified First aid / CPR / AED Train-the Trainer.

Areas of Expertise

• Safety & OSHA •Investigations

• CCTV security camera •Public Speaking

•Staff recruitment & Applicant Screening •Learning & Development

•Employee Relations •Conflict Resolution

•Peer Review Facilitator •Risk Management

•Unemployment and workers compensation hearings

•First-aid/CPR/Defib Train the Trainer

System Experience and Proficiencies

• Microsoft Word •Microsoft Excel •Unicru

•Microsoft PowerPoint •Kronos •HRIS Systems

•Porsche / WMS / Galaxy / JDA •Skilmatch •Skylight PayCards

•CAPS / Pick-to-light system

Professional Experience

Safety /Training / Loss Prevention /Workers Compensation Supervisor, Staples, Inc. Dayville, CT. Jan.1992 – February 2012 (Down-sized February 2012)

Human Resource Generalist, Temporary (Called back November 2012-Present)

Safety

• Maintain continuous oversight of all facets of work-place safety, including accident investigations, report compliance, OSHA logs, facilities corrective action lists, and return-to-work program.

Provide leadership, guidance, and execution to company management on new safety initiatives to reduce incident frequency and severity.

• Conduct comprehensive safety training for new hires and existing employees, including topics such as hazard communication, emergency response and evacuation, and medical emergency.

•Investigated all work-place accidents and assisted employee in all steps of claims process.

•Proven ability to design, direct and implement effective safety programs -- designed on site safety training program.

•Demonstrated experience in monitoring facilities and processes for adherence to OSHA guidelines by overseeing inspections, recommending corrective measures and preparing for OSHA safety audits and investigations.

•Sound knowledge of federal, state and local safety regulations, protocols, and/or procedures.

Workers Compensation

•Partnered with workers compensation carrier ACE/ESIS to investigate questionable claims. Also attended workers compensation hearings to dispute questionable claims

•Interviewed and investigated claims to ensure legitimacy of claim reducing EMR (Experience Modification Rates)

•Perform risk assessments, audit plan and program development, design and conduct internal audits, and prepare reports

Human Resource

•Primary focus was on employee relations and conflict resolution for 500 associates / management staff.

• Fostered a teamwork/open-door environment conducive to positive dialogue across the organization.

•Developed job postings, administered recruitment advertising and tracked results. Pre-screened qualified candidates for open positions and conducted job interviews.

•Brought workers' compensation program into full compliance. Instituted preferred providers list and trained managers and associates on procedures to follow in case of injury.

• Advice employees on matters related to grievances and disciplinary actions.

• Assist management in investigating complaints against employees. Document employee records.

•Assist in developing employee career plans.

•Identifying and solving workforce issues in connection with business growth and development.

Training

Designed training programs (such as safety, new hire, and on the job) and professional development courses to facilitate meeting organizational goals and individual professional needs.

Identified training and development needs within an organization through job analysis and regular consultation with management team.

Monitored training costs to ensure budget was not exceeded, and prepared budget reports to justify expenditures.

Assisted human resources department in designing training materials and update job descriptions.

Determined potential of training program for future needs of organization.

Supervised & mentored four training facilitators on training programs, presentation skills, and developing & designing PowerPoint presentations.

Loss Prevention / Risk Management

•Covered Loss Prevention Manager by responding to alarms, dealing with associate issues, conducting investigations, and reviewing shrink concerns

•Supervised team of six LPA’s (Loss Prevention associates) and collaborated with contracted guard service

• Ensure that documentation is completed for any workers' compensation claims, short-term or long-term disability claims. Conduct follow up to ensure that all parties are kept informed.

Branch Manager, AAA Staffing, Putnam, CT. Feb. 2012 - September 2012

•Responsible for management/supervision of four staffing coordinators and provided customer service to over 50 clients

•Partnered with a diverse group of clientele ranging from distribution, warehousing, and manufacturing. Staffed up to 100 temps over 8 weeks in a distribution center

•Recruited, interviewed, and orientated (drug tested (urine), background checked, new hire training) associates on a daily basis in order to meet staffing needs of clients

•Executed strategic sourcing techniques to include a variety of resources such as internet, advertising, employment agencies, internal and external databases, employee referrals, direct sourcing and job fairs

•Partnered with clientele that ranged from industries such as distribution, administrative, warehousing, legal, medical, and manufacturing to understand their staffing needs and their culture to ensure the best fit was made. Staffed up to 100 temps over 8 weeks in a distribution center

•Handled communication between the staffing team and the client side

•Responsible for workers compensation, medical management, and unemployment for the Putnam and Hartford office totaling over 200 associates. A 50% reduction was obtained in unemployment benefits being granted. OSHA recordable injuries were reduced 65%.

Machine Operator / Assistant Supervisor, Anglo-Fabrics, Webster, MA. 1984-1992

•Operated machinery in the manufacturing of raw product

Education and Training

• Bachelors in Psychology / Corban University Salem, Oregon

• Attended Quinebaug Valley Community College, Killingly, CT/received 51credits toward associates in business management

Board of Directors

• President for Community Kitchens(local soup kitchen) - consists of five soup kitchens in the Northeastern area of Connecticut

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