Manager Customer Service
Resume:
AMANDA P. GILBERT, MBA
**** ******* **** ***** *********, MS 38671
**************@*****.***
HUMAN RESOURCE MANAGEMENT PROFESSIONAL
Talent Procurement and Retention for Maximum Productivity
PROFILE
Confident, positive, and energetic Human Resource (HR) Procurement
Professional with substantial experience managing large key accounts.
Flexible, versatile, and recognized for providing superior service to
clients. A solution provider who consistently earns the confidence of peers
and executives. Self-motivated and an excellent communicator and leader.
Proven track record of cultivating productive relationships with key
client decision makers.
Detail-oriented, analytical thinker with demonstrated expertise working
both independently as well as within cooperative teams. Successful and self-
directed, with a strong history of benefitting both clients and employers
with proficiency and discipline, a personal and professional dedication to
excellence, and determination to consistently exceed expectations in order
to ensure success.
. Four years of direct HR experience and over a decade of managerial
experience working with and within fast-paced and rapidly expanding
companies. Expertise includes recruiting, employee relations, and
employee training. An expert decision maker with excellent problem-
solving skills.
. Recognized for ability to develop employees' professional growth and
increase their productivity. Driven to achieve goals and overcome
obstacles, always leading from the front. Focused and persistent,
consistently attaining both personal and professional goals.
CORE COMPETENCIES
Human Resource Management . Recruiting . Talent Retention . Manufacturing .
Logistics . Engineering . Staffing
Project Management . Key Accounts . Client Relationship Management .
Business Administration
Needs Analysis . Troubleshooting . Problem Solving . Employee Training .
Career Pathing
Leadership . Team Building . Communication . Account Development
PROFESSIONAL EXPERIENCE
Malace HR Memphis, TN
2011-2013
Division Manager - Tennessee and Texas
Provided full-cycle, on-site HR, Recruiting, and Talent Retention services
for multi-state account worth $25,000,000. Recruited in four main areas,
including Manufacturing, Logistics, Automotive, and Engineering. Traveled
to sites on a rotating basis to provide Training, Recruiting, and Customer
Service.
. Achieved zero lost-time cases in Memphis, Tennessee, location from
November 2011 to March 2013.
. Managed over 100 employees at Memphis, Tennessee, location during peak
periods.
. Developed forklift safety program for large client in Grand Island,
Nebraska.
Amanda P. Gilbert, MBA
Page Two
ProLogistix Olive Branch, MS
2010- 2011
Staff Performance Manager
Managed staffing, personnel issues, and payroll for VIP client account with
annual revenue of more than $550,000. Recruited for all positions at
client's Distribution Center. Provided 24 / 7 on-call service to client.
. Achieved weekly turnover of less than 11%.
. Maintained fill rate of 100%.
Manpower Southaven, MS
2009-2010
Recruiter
Conducted sales calls to maintain and expand existing business as well as
earn new business. Recruited and qualified candidates. Led mass recruiting
efforts for top-level clients in the Memphis / Mississippi Region.
Performed audits on branch efficiency, payroll processes, and customer
service issues at various Manpower branches in the
Memphis / Mississippi Region.
Arizona Motorsport Promotions Southaven, MS
1996-2009
Operations Manager
Maintained business practices throughout the organization to maximize
productivity and efficiency as well as meet customer demands. Conducted
inventory audits to ensure adequate supplies of products were on hand, and
to identify and resolve any potential problems. Introduced and implemented
monitoring methods and procedures, including project reports and staff
conferences.
. Managed administrative activities including preparation of Profit and
Loss (P&L) reports, monthly budget projections, customer service
surveys, and employee performance reviews.
. Led on-site sales teams at racing events such as NASCAR, World of
Outlaws, Lucas Oil Racing, American Sprint Car Series (ASCS), and
United Sprint Car Series (USCS).
EDUCATION
Master of Business Administration, Project Management
American InterContinental University Atlanta, GA
Bachelor of Arts, Criminal Justice and Business Administration
The University of Southern Mississippi Hattiesburg, MS
PROFESSIONAL ACTIVITIES and AFFILIATIONS
. Member, Events Committee for the Southern Automotive Women's
Forum (SAWF)
. Member, Tennessee Automotive Manufacturing Association (TAMA)
. Mentor Coordinator, Business Networking International (BNI)
Power Source Chapter
. Professional Member, Society for Human Resource Management
(SHRM) and SHRM - Memphis
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