Sales Manager

Robert W Peterson

************@*******.***

Current Address Second Address

** **** **. ********** ****** Gardens

Houston TX, 77027 Unit 8C, Mandaluyong City, 1550

Home Number: 713-***-**** Home Number: 011-632-***-****

Cell: 713-***-**** U.S. Number: 269-***-****

CALL CENTER DIRECTOR/OPERATIONS

PROFILE

20+ years of Call Center experience. Proven track record of successful leadership in running all aspects of a Call Center

Proven ability to generate and sustain a high sales volume for either a product or a service; consistent performance in excess of quotas

Proficient at training cold calling skills and other means of identifying prospective customers

Demonstrated skills in effective applications of telemarketing techniques

In depth knowledge and proven experience in growing a company and the development, implementation, and operation of the various departments needed

Expertise in making convincing presentations to client executive management and closing of sales

Computer skills including MS Word, Excel, PowerPoint, Internet

PROFESSIONAL EXPERIENCE

RWP Call Center Consulting Solutions, July 2011 - Present Pasig, Philippines

Managing Director

• An independent consulting firm, which specializes in the Call Center industry.

• Works with call centers to help increase their production, efficiency, revenue, training, employee retention, and customer satisfaction.

• A well developed skill in human interactions between the outsourcing facilities and potential customers.

• Expertise in searching other skilled agents and employees, for the functioning of call centers and outsourcing hubs.

• Assist Call Centers in imparting instructions and troubleshooting strategies.

• Responsible for resolving the queries of customers and solving the problems to achieve a solid customer base.

National Relief Charities, April 2006 – June 2011 Pasig, Philippines

Call Center Director

• A branch office of National Relief Charities USA, located in the Philippines.

• Manage all aspects of daily business operations and departments including budgeting, hiring, promoting, and training, managing, scripting, and motivating a staff of up to 800.

• Also performed all IT duties including running the predictive dialer, loading and purging of the list and call pacing.

Key Accomplishments:

• Grew company from 22 employees to over 800.

• Turned around company profits from negative $250,000 when hired, into making the company a profit each year of employment.

• Exceeded over $1.1 million in net profits for the year 2010.

• Supervised and oversaw the construction of a new office to handle the growth of business.

• Increased customer based by over 100% each year.

AmeriMarketing Corp., April 2005-April 2006 Makati City, Philippines

Call Center Director

• A subsidiary of AmeriMortgage located in the Philippines that provide telemarketing lead generation for AmeriMortgage' 4 regional offices

• Manage all aspects of daily business operations including hiring, training, managed, and motivating a staff of up to 50

Key Accomplishments:

• Increased lead production by 500%

• Increased AmeriMortgage Corp., sales by 200%

AmeriMortgage, Corp., October 2003-April 2005 Granger, IN

Loan Officer/Sales Manager

• A residential mortgage company which provides home loans to consumers looking to purchase a new home or refinance their current home

• Managed all aspects of daily business operations including a staff of up to 8

Key Accomplishments:

• Promoted to Sales Manager after only 15 months in the business

• Promoted to the Philippines to Call Center Director of AmeriMarketing Corp., Philippines

Leads Galore, INC., January 2000 - September 2003 Houston, TX

CEO/Founder

• A division of TeleMAX Systems, Inc. which generates qualified sales leads for other business entities by using automated telemarketing systems

• Manage all aspects of daily business operations including a staff of up to 8. Sold business to a competitor for a profit

Key Accomplishments:

• Generated $400,000+ in sales the first year in business

• Generated $750,000+ in sales the second year in business, nearly a 100% increase over prior year

TeleMAX Systems, INC., January 1998 - September 2003 Houston, TX

Vice President of Sales / President Supplier/Developer of automated telemarketing system

• Sold automated telemarketing systems to businesses to be used for cold calling and prospecting for new clients

• Managed a staff of up to 20 salespeople and office personnel. Sold business for a profit.

Key Accomplishments:

• Produced gross sales in excess of $1 million

• Increased gross sales at a rate of 140% per year; increased net profit each year

• Within two years became minority partner; within four years became majority owner and President

TeleSystems Technologies, INC., December 1994-December 1997 Houston, TX

Director of Sales

• Supplier of telemarketing services, having over 800 telemarketers on staff

• Sold telemarketing services to companies needed to outsource their telemarketing.

• Sold and managed both inbound and outbound telemarketing programs

• Managed four Account Executives and oversaw all aspects of the campaigns

Key Accomplishment:

• Achieved over 130% of quota per year, for each year employed

• Supervised and oversaw over 30 different accounts at any given time

EDUCATION

Ferris State University, Big Rapids, MI

Bachelor of Science in Marketing-1991

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