Customer Service Sales
Resume:
Ruth M. Duhig
Naperville, IL ***40
******.*****@*****.***
Objective: An opportunity to further my skill experiences on an
administrative assistance level utilizing my customer service
experience to obtain a challenging and responsible position.
Experience: H.B. Fuller Construction Products Inc.
Aurora, IL
Receptionist/Office Assistant
2010 to present
. Greet, interact and announce visitors upon arrival
. Professionally answer and direct incoming calls
. Report architect and designer class
participation/training to individual website
. Enter and process new orders with complete accuracy
. Create, track and mail architect certificates
. Various sales and marketing administration projects
. Administrator for "Green" Invoicing Set-Up
. Create letters and labels for mailings using Mail Merge
. Develop and maintain monthly debit memo report in Excel
. Sort and process incoming and outgoing mail
. Order and manage all office supplies for corporate office
. Administrator for set up and maintenance of Tax
Exempt/Resale Certificates
. Proficient in Microsoft Office
Office Team Staffing Services
Warrenville, IL
Customer Service Coordinator
January to March 2010
Armour-Eckrich Meats LLC
. Daily work on software system SAP
. Receive and accurately enter and process customer orders
from purchase order
. Monitor sales order to ensure timely and accurate
communication of any issues
. Send order confirmations to sales location
. Make necessary revisions to orders, delivery date changes
and enter batch
codes
. Communicate with both internal and external customers via
phone and e-mail
Advance Lifts, Inc. St. Charles, IL
Office Assistant/Receptionist 2007 to 2009
. Professionally direct incoming calls within the company
. Accurately enter all new sales orders and make changes to
existing orders
. Enter and mail all new sales leads and send correspondence
to distributors
. Maintain excel spreadsheet for brochure data
. Greet and announce customer arrivals
. Collect and distribute mail and messages
Central DuPage Hospital Winfield, IL
Administrative Assistant, Marketing
2000 to 2004
. Format documents, prepare reports/letters in Word and Excel
. Assist director in coordinating deadlines
. Initiate and maintain meeting room arrangements and keep
calendar for director
. Maintain all correspondence on special projects for
director and staff
. Maintain expense report for director
Education: West Chicago Community High School- Diploma West Chicago, IL
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