Customer Service Six Sigma

CHANDRAKALA GOPAL

**** ********* **. *** **** ***31

Email: ************@*****.*** Phone: 408-***-**** Cell Phone-408-***-****

Professional Summary:

Over 8yrs of experience with 5yrs of dedicated experience as a Buyer, Part Planner &

Forecaster

Analyze, plan and manage the inventory movement through the production cycle.

Determine material requirement schedule based on modular BOM for inventory

planning

Manage inventory level with regular cycle count in production line

Worked on RFQ,RFP,MOQ

Negotiated and finalized payment terms with Vendors

Used Lean method to optimize the process to reduce TAT

Responsible for Stock out report generation based on class parts for inventory planners

Applied Kanban principles in Business process re-engineering (BPR)

Information exchange and follow up with engineering and Vendors and actively

involved in reverse logistics

Trained in Lean processes for manufacturing industry.

Trained in Six Sigma Green Belt process

Extensive experience in MS-Excel, Access, SQL querying, Macro

Sienna Corporation, Fremont, CA 06/2012-till date

http://www.siennagroup.com

Inventory Analyst

Responsibilities:

Handling project from BOM analysis to production.

Analyze BOM, define procurement & delivery schedule

Vendor management: identification, qualification, negotiation

Coordinated with purchasing team to ensure on time buying.

Production line specific inventory management

Identify excess and unwanted inventory that should go on RMA.

CDC Software, Bangalore, India 5/2007-5/2009

Technical Support Analyst for Ross ERP system Global Technical Support

Responsibilities:

Provide solutions to technical queries of customers for modules Inventory, Purchasing,

Sales and Manufacturing.

Assist technical and functional implementation, data migration consultants during

different phases of projects - Problem analysis, debugging and use of SQL and DML

Identify and created knowledgebase articles.

Conduct internal training on support methodologies as well as the product.

Reporting on support SLA compliance and other internal parameters.

CHANDRAKALA GOPAL

1279 Littleton Dr. San Jose 95131

Email: ************@*****.*** Phone: 408-***-**** Cell Phone-408-***-****

GE Capital Bangalore, India 5/2003 – 5/2007

Business Analyst/Material planner

Responsibilities:

Handle demand forecasting and planning for about 1800 C-class parts for GE Rail.

Maintain forecast to ensure no stock-out for business continuity.

Analyze data to reduce inventory level of parts using forecasting techniques thus

achieving business cost reduction.

Monthly macro report on inventory level for all planners for A, B, C class parts and

submit it to stakeholder and managers.

Responsible for inventory levels in terms of cost and hence challenged buyer on

purchase request

Work on RFQ and negotiate payment, delivery terms and condition.

Used GE tool for identifying unused items and sent them to scrap to reduce the unused

inventory.

Use Oracle 11i INVENTORY, PURCHASING and SALES modules

Identified a Six Sigma Green Belt project using Minitab and Six Sigma tools.

Awarded as the most Self motivated Employee by stakeholders.

Polaris Software, Bangalore, India 2/2001– 5/2003

Senior Executive

Responsibilities:

Provided technical customer support via email, chat to Palm handheld.

Trained in customer service.

Education Qualifications:

BSc. (Bachelors in Science)

Diploma in Computer technologies.

Work permit Status:

On L2 with valid EAD.

Contact this candidate