Customer Service Manager
Resume:
LAURIE AUSTIN
PASADENA, TX 77506-3873
Career Objectives
Articulate, energetic, customer service oriented self starter seeks an opportunity to become a value-added employee of
your company.
Summary of Qualifications
I was awarded the "Woman of Destiny" award in 1999. I am computer friendly. I love people.
Work History
Shaw Maintenance Inc
Fire Watch
Mar 30, 2009 - Jul 16, 2012
Provided safety to craftsmen performing duties in tanks and on pipe racks. Operated fire extinguisher to extinguish
sparks, placed barriers around secured areas, operated air horn when needed, completed job permits, filed paperwork,
checked readers to determine air quality. Patrolled work area to make sure area was safe at the end of the shift.
Performed document control, filing ISO's and PI's and D's. Facilitated daily safety meetings. Operated forklift to move
pallets and performed inventory. Orientated new employees.
Cleaned control rooms in chemical plants, buffed and waxed floors, emptied trash cans and cleaned and sanitized
bathrooms.
Philly Connection, Texas
Cook, cashier, and assistant manager
May 22, 2006 - Aug 27, 2007
Prepared sandwiches and other food items per request of the customers, operated cash register, accepted cash,and
credit card for payments. opened and closed store, performed daily cash outs. Responsible of inventory.
Hobby Place Apts, Houston, Texas
Housekeeper
Sep 01, 2004 - Sep 01, 2005
Performed housekeeping duties for apartment complex by preparing apartments for make ready. Vacuum carpets,
cleaned and sanitized bathrooms, dust, mopped and emptied trash.
Whatatburger, Houston, Texas
Cashier
Jan 01, 2000 - Sep 01, 2000
Operated cash register, accepted credit and cash for payment, closed out register, prepared food items per customers
request and served beverages.
Education
Colorado Technical University
Feb 2012-Present
Major: General Studies/Criminal Justice
Robert E. Lee H.S., Houston, Texas
High School Diploma/GED
Training
Fire/Watch Hole Watch Certificate
Houston Area Safety Council
Site Specific
Houston Area Safety Council
Safety training for specific sites
Basic Plus
Houston Area Safety Council
Occupational License or Certification
CPR Certification
South Central YMCA, Houston, Texas
Forklift Operator Certification
Shaw Maintenance
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