Flight Attendant

LIDYA NERI

FAIRFAX, VIRGINIA *****

*****.*****@*****.***

FLIGHT ATTENDANT RESERVATION AGENT

Qualifications Profile

Dynamic, compassionate, and hardworking professional offering extensive hands-on experience as a reliable flight attendant. Customer-focused; determined to understand passengers’ needs and concerns to provide excellent service that match their requirements and guarantee timely resolution at all times. Capable of delivering exceptional skills in pre-flight and post-flight procedures gained through comprehensive training and self-development. Known for demonstrating strong work ethic and providing first-rate customer service to individuals from different levels utilizing exceptional communication and interpersonal skills. Fluent in English, Amharic, and Tigrinya.

Professional Experience

ETHIOPIAN AIRLINES - ADDIS ABABA, ETHIOPIA

Flight Attendant Senior Cabin Crew 2008–2012

CUSTOMER SERVICE

- Fostered a friendly atmosphere by greeting the passengers as they board and left the plane

- Addressed the needs of passengers by answering flight questions; providing requested items, such as reading materials, pillows, blankets, food, and beverage items

- Offered exceptional assistance to special passengers, including small children, elderly, and disabled persons

- Performed basic first aid techniques to uncomfortable and ill passengers to ensure their overall wellbeing

- Carried out effective demonstration and announcements to keep the passengers informed of the proper practices and safety procedures while on board

FLIGHT OPERATIONS

- Ensured the proper working condition and availability of emergency supplies and equipment before take off

- Guaranteed the passengers’ compliance with the established Federal Aviation Regulations; promptly monitored the carry-on limitations, seat assignments, seat belts and seat backs, and tray tables

- Upheld the organization and cleanliness of the plane by conducting inventory of headsets, alcoholic beverages, and money gathered along with folding of blankets, wiping off of buffets, and straightening of curtains

- Developed post-flight reports that summarized the medication given to passengers, noted lost and found articles, and stated cabin equipment that needs to be checked

- Participated in pre-flight briefings conducted by the captain to gain an overview of the weather conditions as well as special passenger-related problems

LEADERSHIP AND COORDINATION

- Administered the performance of other attendants aboard the aircraft

- Communicated with the captain with regard to safety and other flight concerns

Education and Training

Associate’s Degree in Law - 2008

Addis Ababa University, College of Law and Governance Studies, Addis Ababa, Ethiopia

Flight Attendant Training - 2008

Annual Safety Training

Cardiopulmonary Resuscitation (CPR) Self-Defense Medical Emergencies Emergency Response

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