Manager Customer Service

Tiara Davis

**** ******** ** *

Houston, Texas 77047

713-***-****(Home)

832-***-****(Cell)

***********@*****.*** (E-Mail Address)

Educational Background

James Madison High School

Degree Earned: Diploma

Texas Southern University

Houston,Texas

Major: Biology

Minor: Administration of Justice

Professional Experiences

*Kelsey Seybold Clinic

Position: Customer Service Rep

Manager: Rosalyn Mulkey

Special Duties: Schedules appointments in a prompt and courteous manner

utilizing CRT or PC and IDX scheduling software. Confirms appointments and

handles cancellations in a timely, efficient and courteous manner. Is able

to problem solve for patients and providers utilizing identified resources.

Able to provide comprehensive service in order to facilitate a resolution

to any caller request. Learning multiple software programs and systems

that include IDX, Call Track, Centramax Plus, and physician referral

system. Add insurance/managed care experience, to include insurance

verification, being able to identify, communicate/articulate and understand

the difference between insurance plans (HMO, PPO, EPO, etc.)Patient

registration.

Years Employed: 2011-2012

*ATT

Position:Internet Assistant

Manager:Carol Quade

Special Duties: Assist customers with issues with internet and

troubleshooting modems and routers.

Years Employed: 2009-2009

*A.C.S (Sprint/Nextel Call Centers)

Position: Customer Care Assistant

Manager: Ulysses Grant

Special Duties: Resolve customer issues with the wireless device .CDMA

swipe and go(Activate wireless phones and Data Cards). Apply payments to

bill. Set up new accounts for new Sprint PCS customers.

Years Employed: 2008-2008

Special Skills

* Adept at working with individuals.

* Experienced in working with groups and individuals using teamwork and

collaboration, setting goals, delegating and communicating effectively.

* Has a positive attitude at all times.

Computer Skills

* Great typing skills

* Microsoft Word, Excel, Outlook, PowerPoint, and Access

* Can operate a fax, copy, and printing machine.

*45+ wpm

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