Customer Service Sales
Resume:
ANNETTE FLETCHER
Allen, TX 75002 **********@*****.***
QUALIFICATIONS/SKILLS
Qualifications
Goal-oriented professional with strong communication and people skills, quick learner, reliable, dependable, and well organized. Thrives in a multi-task environment and is independent, organized and reliable with an astonishing understanding of telecommunication, retail, medical, supervision & administrative skills and has intensive training in marketing, finance, and project management training. Wanting to be a significant contribution to the success of an employer.
Skills
Proficient in Microsoft Office Suite, Microsoft Windows XP, Microsoft Vista, PowerPoint, Word, Excel, Access, Explorer, Netscape, 10-key, Medical Coding, and Data Entry.
EDUCATION AND TRAINING
Masters of Science in Management- Concentration in Project Management -- November 2013
Colorado Technical University; Colorado Springs, CO
GPA: 3.56
Masters in Business Administration - Concentration in Finance-- December 2012
Colorado Technical University; Colorado Springs, CO
GPA: 3.54
Bachelor of Science in Business Administration - Concentration in Marketing-- February 2010
Colorado Technical University; Colorado Springs, CO
Certificates
In Management Essentials, Marketing Research, Human Resource Development, Accounting, Sales and Marketing, Project Planning, Organizational System Improvements, Business in Global Development, and Business Fundamentals.
PROFESSIONAL EXPERIENCE
Puritan Financial Group Addison TX May 2010- February 2013
Marketer- Customer Service Care Representative
• Maintain inbound and outbound calls for seniors to schedule yearly maintenance on Revocable Living Trust.
• Use Client Management Database (CRM) and or Dialer.
• Assist recruiter on sales agent campaigns and to ensure client satisfaction on quality control calls.
• Initiate cross-selling of new products
Bank of America formally Countrywide Plano TX June 2008- April 2010
CSR Representative
• Maintained daily client relations with customers and cross-selling of new products as customers called in to get information about new and present home, renters, and auto policies.
• Use AS400 and SharePoint Systems.
• Monitored and resolved issues with their product while giving excellent customer service and established payments for their product.
• Endorsed changes on coverage and redirected some customers to the appropriate areas based on their needs.
• Initiated cross-selling of new products
Kohl's Sherman and Garland TX Aug 2006- Present
Point of Service (POS) Supervisor, Jewelry Specialist & Cash Office Personnel
• Maintained a fast-paced supervisor position while achieving employee punctuality, arranged breaks, counted money, collaborate with team members and meeting ultimate customer service.
• Use People Soft Application.
• Trained, scheduled and supervised staff in fine and costume sales in the Jewelry department and Point of Service (POS).
• Balanced and kept records of all sales of fine, costume, damaged merchandize and watches. Organization development of monthly blueprints and prepared for audits.
• Kept track of accounts payable and accounts receivable, counted down money, balanced registers, and kept record of all money coming in and out of store.
Dillard's Department Store Sherman TX Nov 2005- Aug 2006
Inside Sales Associate
• Executed sales and reconstructed the restocking procedures, consulted the clients and demonstrated the requirements for the bridal registry.
Cigna Healthcare Sherman TX July 2000 - Sept 2005
CSR Representative
• Attained Supervisor Calls
• Executed daily relations with the customers and kept security of their information and following HIPPA regulations.
• Administered benefits for medical and dental, paid claims, worked with nurse review, knowledgeable of medical coding and use of ICD-9 and CPT codes.
HONORS AND AWARDS
Fish Awards, Rock Star, and Top CSR.
COMMUNITY INVOLVEMENT
Puritan Financial Group – Dallas, TX December 2011 and 2012
• Completed community service with a non-profit organization by sorting and sizing clothing and wrapping presents for the underprivileged
PROFESSIONAL ASSOCIATIONS
Project Management.com-Project Solutions
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