Customer Service Sales
Resume:
Tracy S. Ross
P O BOX ******
Miami, FL. *****
**********@*****.***
Objective: To obtain a career where I can utilize my active
experience, quality education, dynamic interpersonal, and communication
skills.
Work Experience:
Customer Care Prof. 11/2011- Present United Healthcare Miami, FL.
. Respond to complex customer calls
. Resolve customer service inquiries which could include:
. Benefit and Eligibility information
. Billing and Payment issues
. Customer material requests
. Physician assignments
. Authorization for treatment
. Explanation of Benefits (EOB)
. Provide excellent customer service
. Constantly meet established productivity, schedule adherence, and
quality standards
Sales Asst. 8/2010-11/2011 Home Depot Hoover, AL
. Maintaining outstanding customer service
. Generating sales, merchandising, and safeguarding company assets
. Maintain an awareness of all promotions and advertisements
. Assist in floor moves, merchandising, display maintenance, and
housekeeping
. Assist in processing and replenishing merchandise and monitoring floor
stock
. Communicate customer requests to management
Cashier 2/2009-11/2009 Wal-Mart Birmingham, AL
. Answer customers' questions, and provide information on procedures or
policies
. Compute and record totals of transactions
. Count money in cash drawers at the beginning of shifts to ensure that
amounts are correct and that there is adequate change
. Stock shelves, and mark prices on shelves and items
. Keep periodic balance sheets of amounts and numbers of transactions
. Process merchandise returns and exchanges
. Resolve customer complaints
Revenue Specialist 2 3/2006 - 7/2008 Department of Revenue
Tallahassee, FL
. Responsibility for conducting case reviews for data purification
. Technical skills and knowledge of the Child Support Enforcement (CSE)
program in order to analyze and determine the next appropriate
action on cases
. Defines agency functions and legal obligations
. Interviews clients to gather information and documentation needed to
establish orders of paternity and/or support
. Appropriately updates the FLORIDA/CAMS systems with relevant
information as required by Department of Revenue (DOR) and local
policies and procedures
. Reviews and takes appropriate actions on cases as assigned and/or
requested, i.e., appointments, referrals, transfers, sanctions, data
lists, and case closures
. Ensure all appropriate cases have been taken through the Interactive
Interview driver
. Identify and initiate initial location on CSE cases when applicable.
Review, prepare, and process referrals for paternity and/or support as
appropriate.
. Specifically responsible for reviewing and processing the Public
Assistance Specialist (PAS) caseload and the Parent Information Sheets
and prepare legal documents.
Cashier 7/2003 - 11/2005 Republic Parking System
Jacksonville, FL
. Answer customers' questions, and provide information on procedures or
policies
. Compute and record totals of transactions
. Count money in cash drawers at the beginning of shifts to ensure that
amounts are correct and that there is adequate change
. Stock shelves and mark prices on shelves and items
. Keep periodic balance sheets of amounts and numbers of transactions
. Process merchandise returns and exchanges
. Resolve customer complaints
Education:
02/2012- Present Cappella University Miami, FL.
Communication/ Business Management
08/2008-05/2011 Lawson State Community College Birmingham, AL.
Communications
08/2005 - 07/2008 Miles College Fairfield, AL.
Communications/Biology
Ability Summary:
Dedication/Hard-Working/Work Ethic/Tenacity; Productive worker with solid
work ethic who exerts optimal effort in successfully completing tasks.
Communications Skills; Exceptional listener and communicator who
effectively conveys information verbally and in writing.
Analytical/Research Skills; Highly analytical thinking with demonstrated
talent for identifying, scrutinizing, improving, and streamlining complex
work processes.
Computer/Technical Literacy; Computer-literate performer with extensive
software proficiency covering wide variety of applications.
Flexibility/Adaptability/Managing Multiple Priorities; Flexible team player
who thrives in environments requiring ability to effectively prioritize and
juggle multiple concurrent projects.
Interpersonal Abilities; Proven relationship-builder with unsurpassed
interpersonal skills.
Leadership/Management Skills; Goal-driven leader who maintains a productive
climate and confidently motivates, mobilizes, and coaches employees to meet
high performance standards.
Planning/Organizing; Results-driven achiever with exemplary planning and
organizational skills, along with a high degree of detail orientation.
Problem-Solving/Reasoning/Creativity; Innovative problem-solver who can
generate workable solutions and resolve complaints.
Skills Summary:
. Negotiation and sales skills.
. Positive attitude
. Attention to detail
. People oriented
. Problem analysis - Problem solving
. Analytical thinking
. Organizational skills
. Adaptability - Ability to work under pressure
. Initiator
. Computer skills-Ms word, PowerPoint, Excel, Access, Internet, Outlook
References:
Melinda Williams # 305-***-****
Dr. Annette Smith # 904-***-****
Anthony Green # 601-***-****
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