Customer Service Manager

MICHELLE Y MCGARRAH

Phone: 919-***-**** *******@*****.***

Objective

An energetic professional prepared for a challenging position with an organization that promotes professional growth, continuing education, and

stability; and where my customer service, organizational and records management skills can be efficien tly utilized.

Summary of Qualifications

a) Excellent human relation skills (work well with individuals at all levels in a pleasant and professional demeanor).

b) Willingness to learn and understand new software applications.

c) Professional approach to providing top quality support to administration.

d) Reliable, responsible, productive and adaptable.

e) Ability to plan, initiates, and carry out ideas and programs.

f) Imaginative problem solver with exceptional organizational skills.

g) Demonstrated ability to manage documentations and files.

Experience

Quintiles, Raleigh, NC Records Assistant I December 2011-Present

Primary duties include: Provide primary records management and file room support for multiple studies at any given time. Work on special projects

as assigned by Records Management Supervisor or Regulatory Records Manager. Responsible for ensuring file room security and that all records

management tasks are completed according to Client SOPs. Work closely with clinical administration and clinical project te am members on assigned

studies to ensure accuracy. Organize, sort, prepare, file, create, scan, index, electronic document QC and extend files. Perform file room door duty

as scheduled coordinate with “back-up” when needed. Identify and report records management problems and inaccuracies to Records Management

Supervisor or Regulatory Records Manager. Complete quality control audits.

Aerotek Inc (Quintiles), Raleigh, NC Records Assistant I March 2010 – December 2011

Primary duties include: Provide primary records management and file room support for multiple studies at any given time. Work on special projects

as assigned by Records Management Supervisor or Regulatory Records Manager. Responsible for ensuring file room security and t hat all records

management tasks are completed according to Client SOPs. Work closely with clinical administration and clinical project team members on assigned

studies to ensure accuracy. Organize, sort, prepare, file, create, scan, index, electronic document QC and extend files. Perform file room door duty

as scheduled coordinate with “back-up” when needed. Identify and report records management problems and inaccuracies to Records Management

Supervisor or Regulatory Records Manager. Complete quality control audits.

Residential Services Inc., Chapel Hill, NC Direct Support Specialist June 2011-Sept 2011

Primary duties include: Provide support and supervision of residents to lead self-directed lives and to participate fully in their home and community

environments. Implement Individual Support Plans, RSI’s Policies and Procedures, principles of normalization, and maintain a therapeutic

relationship with residents. Create a hospitable and professional work environment and function as a positive role model for residents and staff.

Assist residents by facilitating and teaching daily living routines to maximize skills, abilities, and independence. Hygiene (toileting, shaving, tooth

brushing, showering), Personal help (dressing, eating, grooming), Domestic skills (laundry, housekeeping), Meal preparation & nutrition education,

Finance management, Social and leisure skills, Vocational / educational development, Ensure scheduled objectives developed for residents are

completed. Promote the health and wellness of all RSI residents. Be familiar with and apply organizational mission and values, Maintain

documentation as required ensuring timeliness, accuracy, confidentiality, ethical practice, and overall best professional standards. Enhance the

ability of the RSI residents to lead a self-determining life by providing the support and information necessary to build self-esteem, and Assertiveness

to make decisions. Identify the rights of residents and assert the need to respect these rights when any person is violating them in any way. Act in

the best interests of resident needs, desires, and interests, not in response to staff interests. Be knowledgeable about the formal and informal

supports available in the community and actively assist residents to identify and gain access to such supports. Assist in planning and implementation

of diverse and appropriate resident directed recreational activities.

THE SCOOTER STORE, Raleigh, NC Mobility Support Specialist June 2010 – June 2011

Primary duties included: Set appointments and Provide mobility support to customers with various physical disabilities. Provi de customers with the

ability to live independently and to function Mobley in society. Provide each customer with the best customer service possible.

PPD, Morrisville, NC Document Technician September 2008 – February 2010

Primary duties include: Provide primary records management and file room support for multiple studies at any given time. Work on special projects

as assigned by Records Management Coordinator or Regulatory Records Manager. Responsible for ensuring file room security and that all records

management tasks are completed according to PPD/and or Client SOPs/WPDs. Work closely with clinical administratio n and clinical project team

members on assigned studies to ensure accuracy. Organize, sort, prepare, file, create scan, index, electronic document QC and extend files.

Perform file room door duty as scheduled coordinate with “back-up” when needed. Identify and report records management problems and

inaccuracies to Records Management Coordinator or Regulatory Records Manager. Complete quality control audits. Perform other job specific tasks

as needed.

MICHELLE Y MCGARRAH

Phone: 919-***-**** *******@*****.***

Triumph, Durham, NC Community Support Specialist 1 February 2007 - August 2008

Primary duties included: Provide community support to clients with various mental and physical disabilities. Provide clients with the ability to live

independently in society. Provide transportation to all appointments and community outings. Maintain logs and reports of all activities.

Central Prison, Raleigh, NC Correctional Officer September 2004 - February 2007

Primary duties included: Provide security escort for inmates to various zones inside cor rectional facility. Process incoming prisoners and assign

housing. Transfer detainees to outside surrounding correctional and medical facilities. Process reports and do random cell se arches. Provide safety

and control of inmates and surrounding community.

Wackenhut Security Corp., Morrisville, NC Custom Protection Officer August 2003 - September 2004

Primary duties included: Perform frequent security rounds around the Criminal Justice Resource Center. Regist er clients and customer service,

Process daily incident and activity reports.

Morrison Correctional Institution, Hoffman, NC Correctional Officer September 2001 - June 2003

Primary duties included: Provide security escort for inmates to various zones inside correctional facility. Process incoming prisoners and assign

housing. Transfer detainees to outside surrounding correctional and medical facilities.

Wal-Mart Super Center, Aberdeen, NC Customer Service/Cashier October 2001 - September 2002

Primary duties included: Greet customers and process retail purchases, Assisted in store inventory process. Perform other job specific tasks as

needed.

Southern Pines Housing Authority, Southern Pines, NC Assistant Site Manager February 1999 - March 2002

Primary duties included: Greet all guest and tenants, Answer all calls and direct to the proper contact and Collect monthly rent from tenants. Perform

quarterly housing inspections. Recruit prospective residents and lease housing units. Draft court papers for payment enforcement from delinquent

tenants. Supervise all maintenance and support staff.

Education

North Carolina Central University, Durham, NC Major: Child Development and Family Relations August 2008- Presently Enrolled

Technical Skills

SOFTWARE: Operating system (Vista, Windows XP, Mac OSX), Microsoft Office XP (Excel, Word, PowerPoint), Internet/Intranet, Email (Outlook

Express and Web), Live Link, ETMF.

HARDWARE: Desktop PC and Mac computers (desktops), copier, fax machine, and printers

REFERENCES UPON REQUEST

Contact this candidate