Customer Service Manager
Resume:
Daniel McDonald
Elyria, OH *****
**********@*****.***
CAREER SUMMARY
Operations / Plant Management Professional with over 20 years experience in
strategic planning, plant start up, turn around, union negotiations,
staffing, and lean manufacturing. Excels at workplace organization,
identifying waste, people development, and implementing effective change
resulting in significant savings. Developed into a versatile performer who
leads people in a participative team environment. Specific expertise in
the following:
Operations / Plant Management Contract Negotiations
Corporate Strategy Root Cause Analysis
Manufacturing Processes Safety Program and Initiatives
Quality Management Vendor Management
Research and Development Training and Development
Employee Relations Team Building
PROFESSIONAL EXPERIENCE
National Printing & Packaging, Cleveland, OH
2010 - 2012
Manufacturer of printed and unprinted flexible packaging products for food,
retail, industrial applications, and agriculture.
General Manager
Operations Management Contract Negotiations
Employee Relations Root Cause Analysis
Manufacturing Processes Safety Program and Initiatives
Quality Management Vendor Management
Team Building Training and Development
National Printing and Packaging
Cleveland,OH
Manufacturer of specialized printed and unprinted flexible packaging for
food, beverage, tobacco, and
Home cleaning supply industry.
. Spearheaded a business expansion project in excess of $100,000
. Used root cause analysis pertaining to quality issues.
. Resolved all major customer service issues.
. Wrote the company safety manual
. Managed all Purchasing of raw materials, production necessities, and
maintenance Parts and equipment
Accutech Films, Elyria, OH 1983 - 2010
Manufacturer of specialized flexible packaging products for food, beverage,
automotive, agricultural, advertising, medical and industrial applications.
Plant Manager 2000 - 2010
Responsible for all of the plant operations and maintenance including the
facility, production procedures and operators, quality assurance, and cost
saving efforts. Managed 65 employees.
. Managed a R&D project that produced a flame retardant material that
increased annual revenue by more than $2M.
. Improved failure rates from 93% - 99.5% in two years, saving the company
more than $250,000.
. Spearheaded a business expansion project in excess of $1.5M.
. Used root cause analysis pertaining to quality issues.
. Resolved all major customer service issues.
. Wrote the company safety manual.
Production Manager 1999 - 2000
Managed plant production and delivery of quality products. Responsible for
implementing cost saving measures while exceeding customer expectations.
Managed 24 employees.
. Provided annual training.
. Cut back on waste by more than 3.5% through in process inspection.
Senior Lead Man 1994 - 1999
Responsible for managing quality production and calibration of equipment.
Managed 20 employees.
. Set up all files in the data collection computer.
. Provided continuous quality improvement through data analysis.
Lead Man 1988 - 1994
Responsible for managing quality production.
. Achieved lowest scrap rate in company history of 1.9% with no internal
or external failures, through employee training and different start-up
and shut down procedures.
EDUCATION
Auto Diesel School: 4 Certificates
University Northwestern, Lima, OH
Automotive Training: 2-Year Diploma
Lorain County Joint Vocational School, LCJVS, Oberlin, OH
TRAINING
Excel Computer Training
Devry Institute, Cleveland, OH
Statistical Process Controls, SBC
Rockwell International, Detroit, MI
Tow Motor Certified
Elyria, OH
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