Customer Service Data Entry

Sydney D. Atkins

***** **** ** ~ Moreno Valley, CA 92553

*************@*****.*** Cell: 951-***-****

PROFILE

Seeking a Clerical position that allows me to contribute my versatile Clerical/Administrative skills as well as my proficiency in Microsoft Programs. Organized, detailed problem solver as well as strong planner who adapts well to change, works independently and strives to exceed expectations.

PROFESSIONAL SKILLS AND EXPERIENCE -Recent Employers

Godfather Trucking-Riverside, CA 1/2013-Present

Administrative Front Desk Clerk

Primary Receptionist, handled Customer Service issues, Proof of Deliveries, Quoting and booking cargo to be shipped, Eventing/Updating our website with status of shipments, Notes, ETA dates, Weather delays, changed information, etc. Daily tracking of cargo as well as handling any problems with shipments being lost destroyed, missing items, or lost in transit. My position also consisted of General Office duties as far as copying, faxing, scanning, Internet research, scheduling meetings, greeting guest, filing, handling employee paycheck, confidentiality, correspondence, E-mails, etc.

Minka Group-Corona, CA 10/2012-12/2012

Order Entry Clerk

Input companies purchase orders daily using Oracle. I checked for accuracy and made all necessary corrections, calculated prices, made sure all critical or important piece of information was entered in with every Purchase Order. I communicated with Customers to verify information or request information daily. Made sure all necessary paperwork went to the proper department.

Extensive & Accurate Order Entry; Alpha & Numeric; Confidentiality; Call Center; Outstanding Customer Care; Problem Solving Skills; Time Management Skills, 3rd Party Billing, Returned Goods Orders, UPS Accounts and handling various shipping methods.

Pro Notary-Moreno Valley, CA 10/2008 to 10/2012

Office Assistant

Provided full range of general office and Customer Service to legal setting.

Received phone calls, scheduled and confirmed appointments. Performed General Office functions such as filing, faxing, typing, copying, correspondence via e-mail and telephone, Sorted mail and maintained office supplies. Data Entry and light billing. Organized files, kept records of payments received and unpaid balances.

Began as temporary Receptionist, promoted to a permanent position within two weeks for my outstanding ability to adapt quickly to Pro Notary’s evolving needs.

Hollingsead International-Ventura, CA 9/2007-6/2008

Document Control Clerk

Provided administrative support for Aerospace parts distributor.

Department receptionist, fielding and routing telephone calls, greeting visitors, responding to customer and vendor inquiries. Data Entry of distributor parts including plane parts, video surveillance systems, etc. Sorted and routed incoming mail, prepared outgoing mail, promptly responded to inquiries via e-mail and telephone. Revised manuals (Training, Quality Control) and reviewed parts documents. Distributed Blue Prints to Inspection and Manufacturing departments.

Commended for providing consistent, approachable and professional Customer Service to vendors.

University of CA, Riverside (Venturi Staffing Partners) - Riverside, CA 8/2007

Administrative Assistant

Completed major administrative assignment for Neuroscience and Cell Biology Department.

Heavy Data Entry-Inputted current employee information (Personal information, Biographical info, Employment, Honors, Awards, Memberships, Publications, Grant accomplishments, Articles, etc) from paper files to a newly used computer system called Efile. Information was to be entered and used for upcoming merits and promotions. Correspondence through e-mail as well as through phones.

Commended for completing assignment by deadline.

University of CA, Riverside (Venturi Staffing Partners)-Riverside, CA 2/2007-

Resident Services Representative

Provided full Clerical support and Customer Service to college campus apartment facility.

Receptionist/Initial point of contact. Prepared lease agreements and forms to be filled out. Collected confidential personal and financial information. Performed walk through checks for the moving in/moving out and to keep track of any damages made. Enforced apartment rules and regulations. Maintained filing system weekly to keep track of occupancy count. Received and dispatched orders to maintenance staff. Worked in mail room distributing mail and packages into mailboxes. Performed day to day general office functions including faxing, copying, filing, data entry, correspondence, errands, and assisted Residential supervisor with any and all needs.

Demonstrated ability to quickly learn processes, workflows, and procedures for the facility.

EDUCATION

Oxnard High School-Oxnard, CA-Diploma-1997

Riverside Regional Occupational Program- Medical Administrative Front Office-Certificate-2005

*Letters of Recommendation and References available upon request

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