Customer Service Representative

MARY ANN (MINNIE) MASTERSON

*** ***** ****** *****

Bolingbrook, Illinois 60490

773-***-****

*******@*****.***

Objective: To obtain a responsible full-time position where my background,

experience and knowledge as a Receptionist/Administrative Support

Assistant/Customer Service Representative can be utilized as a contributing

factor in achieving an organizations' business objectives while challenging

me professionally and creatively.

Summary:

. Excellent customer service skills

. Outstanding reception/phone experience on multi-line phone systems

. Administrative skills including typing of 60-65 wpm accurately, data

entry, computer literate

. Exceptional communication skills both written and verbal

. Ability to meet deadlines

. Performs well under pressure

. Highly self-motivated and creative thinker (out of the box)

. Ability to work without being supervised

Work Experience:

06/2012 to present Timberline Knolls, Lemont, Illinois (temporary)

Reception/Admissions Clerk

Women's Behavioral Health Facility

Responsible for answering multi-line phone system (20

incoming

lines along with over 150 extensions, cell phones, two-way

radio).

Greet clients/customers in person and take personal

information.

Answer any questions clients might have about facility

Collect information (picture ID's, etc.) for HIPPA Policy

Work different shifts during the week and weekends.

2008 to present Eagle Recovery, Chicago, Illinois (part-time) (home base)

Researcher/Recruiter

Repossession Company

Research clients that have taken out car loans from

financial/credit

Unions. Ability to find clients locations, phone numbers,

relatives, etc., to

locate vehicles to be towed back to various lots through

out the

area. Heavy phone/customer service responsibilities.

Recruit new tow drivers and spotters for the company.

Contact this candidate