Customer Service Manager
Resume:
Heather M. Capen
** ***** *** **, *********, NC *8323
*******@*****.***
Objective To obtain a position as a nutritionist using my education and skills to advance my
career.
Optometric Assistant/Scribe October 2011
Professional Experience
PROFESSIONAL OPTOMETRY, Fayetteville, NC August 2012
Duties: Visual Acuities. Lensometry. Autorefraction. Tonometry.
Visual Field Testing. Dilation. Retinal Photography. HRT
Screening. Contact lens Insertion and Removal training. Enter
patient data and Exam results in Revolution EHR. Place patient
contact lens orders weekly. Maintain stock contact lens supply.
Perform inventory of office supplies and drug samples. Mail
annual recall appointment notices. Schedule and confirm
appointments. Answer the phone. Apply payments to patient
accounts. Work as a team player to ensure efficient patient flow.
July 2005
Optometric Technician/Assistant Manager/Office Manager July 2011
SPRINGFIELD EYECARE LLC, Springfield, MO
Duties: Visual Acuities. Lensometry. Autorefraction. Tonometry.
Visual Field Testing. Dilation. Retinal Photography. Schedule and
confirm appointments. Contact lens insertion and removal
training. Place patient and office contact lens and supply orders
on time and efficiently. Accurately calculate daily deposits.
Maintain book keeping, accounts payable/receivable, and medical
billing. Train new employees. Perform bimonthly payroll.
Configure monthly revenue reports and Year to Date Totals.
Schedule and manage office staff to ensure overall productivity.
January 2001
Carhop/Shift Leader
July 2005
SONIC DRIVE IN, Springfield, MO
Duties: Received orders from customers, prepared food and drink
orders, and delivered orders in a timely manner. Calculated
customers’ change and handled money without error.
Successfully resolved customer complaints and exercised
excellent customer service skills. Served as a shift leader from
January 2005 July 2005.
Kaplan University (Online)
Education
Bachelors of Science Degree in Nutrition Science
Maintained President’s List all four terms
Will be graduating in May 2013
Missouri State University
Biomedical Science Program/Nutrition Minor
GPA: 3.48/4.00 Maintained Dean’s List all four years
Kickapoo High School
High School Diploma
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