Customer Service Technician

Stephanie L. Hamilton

***** ******* ***** #****.

Austin, Texas 78728

Home Phone: 512-***-****

***********@*****.***

OBJECTIVE: Long-term employment in Technical, Document Control or Customer Service,

which will capitalize on my abilities and skills.

CAREER RELATED SKILLS

TECHNICAL

Level III Solderer

Circuit board assembly, Surface mounting, Soldering, Testing, experience in reading engineering

blueprints and QC/QA Inspection

Configuring systems to customer specifications

Merchandising warehouse inventory and stock

CUSTOMER SERVICE

Historian of all customer complaints and follow-up

Document Control

Inbound call center representative

ADMINISTRATION

Data Entry

Maintenance of medical records

Daily status reports

Filing, Scanning and Clerical duties

EDUCATION

Temple High School - Temple, TX

ICS for Computer Programming

Basic Computer - ACC - Austin, TX

TRAINING

Dell Training - DOS Class, Windows 95/98, Excel, FoxPro, DPS

ISO Certification and ESD

EMPLOYMENT

Ultra Technologies - Round Rock, TX

March 2012 - April 2013

Level III Solder Technician

Spectra Dynamics - Austin, TX

Electronic Technician

Jan. 2011 - Feb. 2012

Feb. 2005 - July 2010

DAC Int.- Austin, T

Electronic Technician (Aviation)

Applied Materials (Randstand Services)- Austin,TX

Oct. 2005 - April - 2007

Clean Room

Starwood Hotels & Resorts (Kelley Svcs.)- Austin, TX

March 2005 - July 2005

Reservationist

Command Labor & Staff - Austin, TX

June 2004 - April 2005

Inspector

Farmers Insurance Group (Spherion) - Austin, TX

Feb 2004 - May 2004

Customer Service Contract

Dell Computers - Austin, TX

Dec 2002 - Apr 2003

Live Response

Farmers Insurance Group (Spherion) - Austin, TX

Mar 2002 - Nov 2002

File Clerk

Dell Computers - Austin, TX

1993 - 2001

Test Repair Technician III/ QA Inspector

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