avaya technician, avaya engineer, jr network engineer

Eule E. Duhart Jr.

PO BOX ****** ( Charlotte, NC ( 28262 ( 980-***-**** (

****.****@*****.***

http://www.eduhart.webs.com

SUMMARY OF QUALIFICATIONS:

Certified Voice and Data Engineer with 12+ years as an

Telephony Integration

Specialist Engineer. Containing both management and hands-on skills

experience to migrate, manage, implement, deploy and maintain complex

solutions with a strong understanding of business requirements. Many

projects I have worked on in the Telephony industry have consisted of

migrating main and branch offices from traditional TDM to VOIP telephony

infrastructure. Many duties include setup of timeline for project

completion and task accomplishment; set up risk assessment for impact to

business, connected sites and user community; setup process and procedures

for helpdesk/noc for first day of service and ongoing support, including

system monitoring and alarm resolution and response. Design of voip

architecture up to and including voicemail setup and assignment, voip set

button layout, dial plan, call routing, network bandwidth requirements, sip

gateway rack placement, cabling layout in data center and to user stations,

cutsheets, station blueprint and visio diagrams. Just to name a few of the

tasks at hand it takes to complete a voice network assessment, build out

(design) and major migration of the voip architecture at your location.

PROFESSIONAL

EXPERIENCE: ATT/PCR remote office (WFH) Charlotte, NC

Current LCM Network Engineer Consultant

Analyze and Implement firewall rules on customer network

for VPN connectivity. Test and troubleshoot solutions end

to end ensuring network connectivity. Validate solutions

with customer on audio and video conference bridges. Work

on migrations for thousands of devices onto ATT network

management tools up to and including; TACACS

authentication, SNMP monitoring, and many more.

Conducted migration tasks to include Change management,

coordination, directing implementation, and documenting the

process. Change management Police. Skills involved are

Network centric. Will lead a test bridge with various

parties involved. Will perform reporting on all activities.

Will have required meetings several times a week. Lead

migrations from TDM to VOIP.

Electrolux Home Products August, GA / Charlotte, NC

6/10-4/12 Voice Engineer

Responsible for the EHP North American Voice Operations.

Administering and Maintaining all multi-vendor VOIP PBX's

in 20+ remote office locations in the US and off shore.

Monitor, maintain and optimizing Support for the North

American CSG Contact Center. Train NOC and peers on new

emerging technologies. Additional tasks include,

Coordinating and delegating duties among the VOIP team.

Implement process and procedures for NOC and first level

support.

Ajilon Consulting Raleigh, NC

10/09-1/10 Telephony Infrastructure Engineer

Design and Support Role out of Avaya 1X H.323 end user

telephony devices across campus environment. Support new

installation of ESS server across WAN to remote locations;

Including G450 media gateways in H.248 environment.

Backup admin support of call center ACD and CMS.

AVAYA Communications Washington DC

09/00-09/09 Communication Systems Engineer

Implement and Maintain IP telephony LAN. Create VOIP data

connectivity across LAN. Provision and Optimize Avaya

S8700

Definity IP Telephony PBX series switch. Configure and

test

Avaya MM R5.0 voicemail system. Upgrade administer,

analyze CMS, Maintain Intuity Audix Legacy

Systems LX 2.0, IA770

LUCENT Technologies Atlanta, Georgia

09/00-06/02 Associate Communications Service Technician

Install, 400G Repeater/Regenerator, Fujitsu Multiplexers in

co-

locate site. Run CAT-5 cable, fiber optic cable, make

connections

and wire lead designations to paneling. Plan and write MOP.

Built CPS bulk power plant, initiate power cut.

BELLSOUTH Telecommunications Greensboro, North Carolina

10/97-08/99 Communications Collections Consultant

Special duties included, Roadblock: accessing DOE, SOCS,

BOCRIS systems to correct errors on service orders.

Responsible

for negotiating and recording payment arrangements, sending

correspondence, interrupt telephone service, restoral of

service.

ATLANTA OLYMPIC BOARD Atlanta, Georgia

8/95-8/96 Audio Technician/Installer Technician

Assisted in microphone placement, testing, and adjustments.

Responsible for installation of coaxial cable. Performed T-

66

punch down block connection to fiber-optic lines.

Transmitted

audio broadcast of Olympic Baseball

EDUCATION: B.A. Communications - North Carolina A&T State University

Greensboro, North Carolina May 1997

Network Management Certificate, Herzing College

Atlanta, Georgia 2000, Comptia Net+ 2007, ENA 2007

ACA 2003,CCNA 2002/2008, MCSE 2000, MCP 2000/ 2008

Comptia Linux+ 2008, Comptia A+ 2008, JNCIA 2012

TECH SKILLS: Cisco 2600/3600 series routing. Windows 2K/2K3 Server

Infrastructure; Novell/Netware (IPX), TCP/IP Protocols;

Juniper J4350 series, Extreme Summit X450e switching, Avaya

MM R.5,

Intuity Audix Map 5/100P, LX series, Avaya CMS Sun Systems,

SIP, SIP Trunking, H.323, Avaya Aurora, Session Manager

SPECIALTY: Multi-Vendor Systems Hardening, JITC Certified Linux Engineer,

Design Network Infrastructure Integration Specialist, MLPP

Network Infrastructure SIP ENABLEMENT SERVICES EXPERT

Contact this candidate