Customer Service Coordinator

Isabel Holman

**** ******* ** *********, ** *****

. 909-***-****) .

*******@*****.***

OBJECTIVE: To secure an Office/Logistics Coordinator position where my

years of Export, Customer Service & Logistics skills be utilized for mutual

benefit.

SUMMARY OF QUALIFICATIONS

* Over 10 years shipping/administrative experience

* Customer retention

* Order entry

* Shipment negotiation

* Excellent Customer Service

* Creative

* Independent

* Excel & Microsoft word

* Ability to type (40 wpm)

* Bilingual (Spanish and English)

EMPLOYMENT HISTORY

08/2012 - 01/2013 Incase Design Chino,

CA

Export Coordinator

- Created packing slips, bills of lading, certificates of origin,

shipper's letter of instructions & invoices for Best Buy Canada &

shipments out of USA to Hong Kong distributors

- Scheduled delivery appointments through Best Buy vendor portal

- Worked very closely with freight forwarders to coordinate delivery

appointments & followed up to insure shipments were delivered on time

02/2011 - 8/2012 Dura Freight 3PL & Windsor Foods Inland

Empire, CA

Logistics Shipping Coordinator

- Coordinated daily shipments with trucking companies

- Entered invoices for payment using JD Edwards

- Order entry - processed master bills- printed labels for Wal-Mart &

Sam's Club shipments using Univison

- Helped Windsor save money by negotiating freight rates with freight

companies & brokers providing savings of $1,000 to $3,000 per shipment

06/2010 - 10/2010 Public Special 3PL Mira Loma, CA

Accounts Coordinator

- Order Entry - created bills of lading for Home-Depot shipments

- Worked closely with freight companies & Home-Dept stores to coordinate

pick-ups and delivery appointments

04/2006 - 03/2009 Hayward Pools International Pomona, CA

Export Coordinator

- Created outbound export documentation for Fed-Ex, UPS, Air, and Truck

shipments

- Processed bills of lading, nafta certificates, invoices & shipper's

letter of instructions for Mexico & Middle East shipments

- Worked very closely with freight forwarders to coordinate daily

outbound international shipments

03/2003 - 04/2006 Dometic Corporation Ontario, CA

Billing & Shipping Coordinator

- Processed corporate billing, freight bills of lading, and invoices

using AS400

- Coordinated daily outbound shipments with trucking companies &

dispatched drivers to their destination

- Prepared international paperwork for Australian shipments

- Generated end of day report to insure that all orders were shipped

- Trained new personnel

Education

- Mount San Antonio College Walnut, CA 2007 - 2011

- Business Administration

Contact this candidate