Customer Service Training

Sher Ahmad Ahmadyar

**** ***** **** ***, ******, CA,92879

951-***-****. **********@*****.***

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PROFESSIONAL EXPERIENCE

MOBIUS IND

Culture and Language SME

August 2011 - December 2011

. Developing curriculums for Pashtu and Dari language classes.

. Preparing teaching material for culture awareness classes.

. Participating in assessment of Marine field training.

. Teaching the basic Pashtu/Dari classes to the US Marine.

. Giving the culture awareness classes to the US Marine.

. Evaluating US Marine's CMP and CDO training from culture perspective

and debriefed them.

STS Company

Culture advisor, Linguist and role player

Dec 2011- Present

. Providing culture awareness information about Afghans to US Marines.

. Demonstrating the afghan culture and tradition to US Marine prior to

their deployment to Afghanistan.

. Teaching the culture awareness classes.

. Afghan Role Playing.

AMERICAN FEDERAL CONTRACTOR

Cultural Advisor/Role Player

2010 - Present

. Cultural Advisor for US Army Training Center Fort Polk Louisiana

. Teaching Pashto and Dari to US Army and Special Forces

TATITLEK CORPORTATION

Senior Cultural Advisor

2008 - Present

. Senior cultural advisor and Afghan key role player at 29 Palm US

Marine Training Center

. Teaching Marines basic Pashto and Dari

. On call employee

CALNET Inc.

Cultural Advisor/Role Player

2009 - Present

. Afghan key role player and cultural advisor working with US Army at

Fort Irvine, CA.

LEXICON / GTT/ ACS

Role Player

2009 - Present

. On call employee working with all three companies including the

National Guard Training Center with ACS

Ariana International TV

Co-host

2009 - Present

. Hosting one of the Afghan TV show (focus on Cinema)

. Preparing the material for the show through searching from internet.

. Translating texts and articles from English to Dari and Pashtu.

ALL AMERICAN PRIVATE SECURITY COMPANY

Security Officer

2008 - 2009

. Worked in collecting information from all security posts assigned to

me and reporting them back to company

. Making schedules for all other security guards assigned to work with

me

. Ensuring all security measures are in place for any given work

. Working as a team leader

MPRI US ARMY COMMAND SURGEON GROUP

KABUL, AFGHANISTA

Pashtu/Dari Interpreter/translator

2006 - 2008

. Translation of English language to Pashto/Dari and Pashto/Dari to

English orally as well as using sign language for the hearing impaired

. Listened to statements of speakers to ascertain meaning and translated

responses from target language to source language

. Read and translated written material such as legal documents,

scientific works, and news reports

. Instructed Military officials in cultural sensitivity related issues

and taught Dari and Pashto languages to various Military units present

STRATEGIC SECURITY SOLUTION INTERNATIONAL (SSSI)

Kabul, Afghanistan

Project Coordinator

2005 - 2006

. Collaborated with supervising personnel on all matters regarding

service and equipment, ordering of supplies, maintaining records and

files, charges and expenses, and inventory

. Maintained and performed high customer service and ensuring all

costumer needs were met

. Determined types and amount of equipment ordering, vehicle and

specifications, received and prepared work orders according to

customer requirements

. Managed all communication between crew and management

ARIA EDUCATIONAL INSTITUTE

General Manager

2004 - 2005

. Developed updated training programs as well as modified and improved

existing programs

. Planned and developed training procedures utilizing classroom

training, demonstration, and on the job training

. Arranged meetings, conferences, and workshops

. Evaluated effectiveness of training programs and instructor

performance and conferred with management personnel to identify

training needs

. Taught Dari and Pashto languages to Military officials

EDUCATION

Graduated from Habibia High School Kabul Afghanistan 1989

Bachelors of Science - General Pharmacy - Kabul University, School of

Pharmacy 1995

ADDITIONAL SKILLS

Proficient in MS Word, PowerPoint and Excel, Bilingual in four languages

(Farsi/Dari, Pashto, Urdu and English), Data Entry and Security and

Supervisory skills.

REFERENCES AVAILABLE UPON REQUEST

Contact this candidate