Customer Service, Sales, Management

Katie Dahm

*** ***** *****, ******, ** ***** ( 331-***-**** ( ***********@*****.***

objective

A position in which I can contribute my management, customer service, and

communication skills in a business setting.

education

Bachelor of Arts in English, May 2011

Northern Illinois University, DeKalb, IL

Minor: Psychology

GPA: 3.6

Professional experience

Assistant Manager, May 2010-Present

G.H. Bass & Co., Aurora, IL

. Maximize sales volume and facilitate store operational policies and

procedures.

. Recruit, network, hire, train, and develop staff; motivate staff through

recognition and implementing contests.

. Supervise the sales floor to prioritize tasks and ensure quality customer

service.

. Ensure accuracy in all paperwork and submit weekly sales reports to upper

management.

. Communicate concerns with upper management and ensure corporate

directives are completed.

. Maintain a strong visual presentation by executing marketing changes,

interpreting floor sets, and updating displays.

Assistant Manager, August 2009- January 2010

Wilson's Leather, Aurora, IL

. Managed business finances by gathering revenues after business hours,

ordering supplies, and monitoring payroll.

. Supervised and trained staff on merchandise management and customer

service.

. Achieved monthly sales quotas and coached staff to meet sales goals.

. Maintained high visual standards, merchandised product, and executed

floor set and marketing changes.

Assistant Manager, September 2007-August 2009

Jones New York, Aurora, IL

. Oversaw store operations in the absence of the store manager.

. Coached staff to deliver quality customer service and attain sales goals.

. Assisted with product merchandising and creating displays.

qualifications

. Strong written and verbal communication skills

. Eight years customer-service and sales experience

. Six years management experience

. Proficient in Microsoft Operating systems and Office applications,

including Word, Excel, Outlook, PowerPoint, and Internet Explorer

accomplishments

. Graduated class valedictorian (Serena High School, Serena, IL), May 2005

. Promoted to Assistant Manager (G.H. Bass & Co.), May 2011

. Achieved recognition as Region Two's Store of the Month (G.H. Bass &

Co.), January 2012

. Earned Associate of the Month (G.H. Bass & Co.), October 2012

Community involvement

. Helped G.H. Bass & Co. raise $2,129 for Save the Children in 2012 (store

ranked #2 in district for charitable contributions).

. Assisted G.H. Bass & Co. in raising $1,007 for the Leukemia and Lymphoma

Society in 2012 (store ranked #3 in district for charitable

contributions).

. Volunteer at Kendall County Animal Control, 2013

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