Customer Service Administrative Assistant

DARLENE M. BRAGGS

*** ****** **** ***** ( Marietta, GA 30066 ( 404-***-****

PROFESSIONAL EXPERIENCE

ROSENBERG, STEIN & ASSOCIATES, Atlanta, GA 01/12 - Present

. Collections Agent

. Work short-term debt accounts toward repayment

. Train new hires

ALORICA, Kennesaw, GA 09/10 - 12/11

. Customer Service Representative

. Charged with handling of inbound calls

. Resolved customer issues and inquiries

. Certified, after completion of training classes as a Verizon Wireless

customer service representative.

FREELANCE ASSIGNMENTS 12/05 - 09/10

Legal and Administrative Assistant in Georgia and Connecticut

Assignments included: the Attorney General's Office (Atlanta) and Yale New

Haven School of Law.

WEINSTOCK & SCAVO, Atlanta, GA 07/03 - 11/05

Legal Secretary

. Prepare correspondence, discovery and court applications

. Deposition coordination and summation

. Proof and edit voluminous documents

. Organize meetings and other calendar items.

WOMBLE CARLYLE SANDRIDGE & RICE, Atlanta, GA 06/97 - 06/03

Legal Assistant to Senior Partner in Corporate Bankruptcy, and Partner in

Entertainment and Products Liability

. Develop, transcribe and manage billing records

. Track and input attorney time

. Update and review of files

. Self-taught and trained others on [Best Case] bankruptcy software

. Team player on special projects

. Carry out general administration and secretarial functions in addition to

quality legal assistance.

ARNALL GOLDEN & GREGORY, Atlanta, GA 02/95 - 06/97

Legal Secretary

. Facilitate clerical and administrative assistant to Professional

Liability and Transactional departments.

. Familiar with legal terminology and filing procedures in various

jurisdictions

. Extensive document production and reproduction.

EDUCATION:

o Post University, Meriden, CT (A.S, Bus. Mgt.

o Stone School of Business. New Haven, CT (Secretary Studies)

SKILLS:

Professional; personable; able to multi-task; experienced typist;

impressive editing; Microsoft Office; Word; WordPerfect; Excel; Outlook;

PowerPoint; various time entry systems.

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