Customer Service Medical Assistant

Earl Thomas Ruffin

**** *** **** *** #*

Los Angeles, CA 90019

Phone: 213-***-****

E-mail: ****.******@*****.***

Objective: To work in a competitive, changing and challenging environment where team work is

of the upmost importance.

Education

Everest College West LA June 2012 – May 2013

- Medical Assistant Certification of Completion

Florida Community College, Jacksonville, FL. Attended June 2004 - Aug. 2005

- Studied pre-nursing courses

US Navy Hospital Corpsman "A" School, Great Lakes, IL. Attended Oct. 1998 - Mar. 1999

- Studied Medical Assisting, Nursing Practices, and EMT training

- Antelope Valley High School, Lancaster, CA. Graduated May 1998

Qualifications

- Leadership training, energetically ran the daily operations of sick call

- Medical administration to include customer service and medical record verification

- Proficient with many computer programs to include Microsoft Word, Excel, and Outlook

- Knowledgeable with vital signs, immunizations, surgical asepsis, documentation SOAP format

- Trained and supervised 4 Corpsman from the USS Enterprise & USS John F. Kennedy

- Certified CPR, HIPPA, OSHA

- Current Commercial Debt Collector Certificate (CCAA)

Caine Weiner, Woodland Hills, CA Dec. 2009 - Dec 2010

- Compliance with all applicable federal and state regulations governing debt recovery

- Fair Debt Collection Practices Act (FDCPA);

- Privacy Act of 1984; HIPAA

- Fair Credit Reporting Act

- Skip searching

- PIF2 process

- Payment demand letter processing.

DAV El Chauffeured Transportation Sep. 2005 - Oct. 2009

- Provided customer service and transportation to elite members of the communication

- Knowledge of Thomas Guide, Onstar and GPS navigation systems

- Maintained the cleanliness and operation of GMC vehicles

US Navy Hospital Corpsman July 1998 - July 2003

- Pediatrics Clinic growth charting, well baby visits, and immunizations,

- Performed EMT treatment, Phlebotomy, IV insertion, Casting and Splinting, EKG

- Supervisor of Urgent Treatment Clinic, STD clinic, and Wart removal Clinic

- Honorably discharged July 2003

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