Customer Service Manager

KAESIDE ORIZU

********@*****.***

**** ******** **. **

Conyers, GA 30094

770-***-**** (Cellular)

Career Objective

To obtain a challenging fellowship that will allow me to explore and

further my interests in the field of Healthcare Administration, while also

receiving further education.

Education

Masters of Health Services Administration

Armstrong Atlantic State University Expected Graduation: May

2013

Savannah, Georgia GPA: 3.77

Bachelor of Arts in Biological Sciences

University of Georgia Graduation: May 2009

Athens, Georgia GPA: 3.0

Related Courses

Legal Environment of Healthcare Healthcare Financial

Management I & II

Strategic Marketing for Healthcare Leadership in Healthcare

Organizational Theory in Healthcare Healthcare Economics

Skills & Certifications

Certified Pharmacy Technician

Quality Management Certification from the Institute for Healthcare

Improvement (IHI)

Computer: Microsoft Word (60 wpm), PowerPoint, Excel, Basic

SPSS, AllScripts PM/ Clinical, Precision Tree, @RISK

Customer Service

Work History

Intern SouthCoast Medical Group (Accountable Care

Organization)

Savannah, GA (May 2012-Present)

. Perform quality analyses and productivity evaluations of various

departments of the organization while working alongside physicians,

administrators, and executives

. Develop and implement new pharmaceutical policies and procedures to

ensure safety and efficiency during processes

. Help to coordinate and solve issues between physicians and EMR usage

across various departments of the organization

. Create charts/graphs, run reports, and present data to superiors and

company executives in a concise and descriptive manner

Pharmacy Technician Kroger Pharmacy

Conyers, GA (September 2009-Present)

. Help perform daily functions of typing, dispensing and processing

transactions of prescriptions from doctors' offices

Peer Advisor Franklin Academic Advising Offices

Athens, GA (August 2007-May 2009)

. Helped schedule student advising appointments and assist with

questions regarding their advisement

Assistant Manager Subway

Conyers, GA (June 2005-August 2007)

. Assisted in ordering supplies, budgeting, and cashiering

. Helped maintain the high quality standards of the restaurant

Leadership Skills

Scholarship Chair of Alpha Phi Alpha Fraternity Inc. (2008-2009)

SkySuites Ambassador (2008-2009)

Louis-Stokes Alliance for Minority Participation (LSAMP)

Recruitment Chair (2007-2009)

Mary Lyndon Hall Recreation Committee (2007-2008)

Student Academic Honesty Council Panelist (2006-2009)

African Student Union Member (2005-2009)

NAACP Member (2005-2009)

Chairperson of Black History Road Show (2005-2008)

Community Service

St. Mark's Tutoring Program (2007-2009)

LSAMP Convention Volunteer (2007-2009)

Boys & Girls Club Volunteer Program (2007-2009)

Black History Road Show Volunteer (2005-2008)

Georgia Daze Host (2005-2007)

St. Pius X Catholic Church Volunteer (2003-2009)

Honors and Activities

Outstanding Group Achievement Award (Black History Road Show)

Georgia HOPE Scholarship recipient

Intramural flag football & basketball referee

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